Smilow Cancer Hospital · 2 months ago
Patient Financial Access Specialist
New Haven, CT
Full-time
Onsite
Entry, Mid Level
2+ years expSmilow Cancer Hospital is committed to patient-centered care and values integrity, respect, and compassion. The Patient Financial Access Specialist functions as a liaison between referring physicians and patients, managing appointment and surgery scheduling while ensuring accurate information for reimbursement and a positive patient experience.
Hospital & Health Care
Responsibilities
Patient Throughput: Ensures all required information is obtained from referring physicians and providers in clinical areas and provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting
Accurately sequences complex procedures across multiple departments/locations
Surgery Scheduling: Coordinates and supports tasks related to patient surgical scheduling
Gathers booking sheets and consents from the clinic, completing them when necessary. Provides CPT codes and documents surgical procedures prior to scheduling
Utilizes a variety of software applications, reports and statistical data: Utilizes all applicable computer systems such as but not limited to Epic, OR at a Glance, One Line Eligibility to accomplish tasks and in the appropriate scheduling of the patient. Manages changes in process in order to service our patients and clinicians and always maintains high productivity standards
Maintains a strong working knowledge of the Epic system with the ability to schedule complex and time sensitive appointment types
Resource Management/Quality Assurance (QA): In collaboration with Supervisor/Manager, provides support in other outpatient service departments and routinely provides coverage as necessary to maintain skill sets
Independently optimizes time related to patient appointment scheduling
Customer Service: Provides service excellence as outlined in the Health System Standards of Professional Behavior
Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients and visitors to the department following the YNHHS Standards of Professional Behavior
Performs other duties as assigned by Management
As needed, reviews and updates all training materials and provides training to other staff members
Qualification
Required
High school diploma or GED required
Two (2) to three (3) years' work experience in a customer service environment preferably in hospital/physician office with high call volumes and low abandonment rates
Experience in maintaining and scheduling physician and testing services while making decisions to ensure patient satisfaction is achieved
Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families
Must be able to multitask and reprioritize in response to fluctuations in volume
Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs
Basic understanding of medical terminology
Excellent investigative, critical thinking and problem solving skills
Intermediate computer skills and the ability to adapt to various programs/systems
Demonstrated proficiency in understanding registration work queues that affect workflow
Must be able to provide training or in-service to other staff and areas within the department and Hospital
Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines
Preferred
Associate degree preferred
Company
Smilow Cancer Hospital
At Smilow Cancer Hospital at Yale New Haven, hundreds of specialists are changing the face of cancer treatment.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeremy Kortmansky
Associate CMO for Network Medical Services, Chief Network Officer
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