Mass General Brigham · 1 day ago
Practice Assistant II
Boston, MA
Full-time
Onsite
Entry Level
2+ years expMass General Brigham is a not-for-profit organization that supports patient care and research. The Practice Assistant II provides administrative support in a high-volume ambulatory setting, managing patient interactions and coordinating appointments and referrals.
Health CareHome Health CareMedical
Responsibilities
Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone
Has the primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments
Works closely with the international office to schedule visits
Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day
Prints office visit encounters and prepares labels
Prepare medical record charts for new patients
Pulls medical records for patients prior to visit
Obtains pertinent new patient information
Schedules ancillary appointments
Responsible for assisting and obtaining appropriate referral information from referral source
Pre-screens incoming referrals according to selection criteria
Collects and processes co-payments as applicable
Checks out patients as applicable
Coordinates prior authorizations for prescriptions
Coordinates medical documentation, scanning and indexing in EPIC
Coordinates interpreter services and patient rides as necessary
Responsible for sorting mail, incoming faxes and directs correspondence to appropriate recipient
Coordinates physician administrative and clinical schedules
Provides cross coverage as necessary
Files correspondence
Maintains patient confidentiality in compliance with HIPPA guidelines
Qualification
Required
High School Diploma or equivalent is required
Office experience of 2-3 years is required
Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
Managing one's own time and the time of others
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses
Recognition programs
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-22
2026-01-19
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