Central Health · 12 hours ago
Customer Service Representative
Austin, TX
Full-time
Hybrid
Entry Level
1+ years expCentral Health is seeking a Customer Service Representative to handle a large volume of inbound and outbound calls related to health insurance. The role involves assisting customers in the enrollment process, maintaining records of conversations, and meeting qualitative and quantitative targets.
Health CareHealth DiagnosticsMedical
Responsibilities
Respond to customer phone inquiries through inbound and outbound calls
Access and interpret customer accounts and provider data to provide answers to inquiries
Assist customers in the enrollment process using sales techniques
Document all customer interactions
Maintain communication equipment by reporting problems
Accomplish sales and organization mission by completing related projects as assigned
Adhere to established quality and production standards
Maintain customer privacy
Protect company proprietary information
Report to work on a regular and predictable schedule
Qualification
Required
High school diploma or GED required
1 year of customer service experience required
Knowledge of health programs and geographical area served
Strong written and communication skills
Excellent attention to detail with good problem solving skills
Proficient with MS Office, Word & Excel
Strong customer service mindset
Knowledge of HIPAA regulations
Excellent organizational and interpersonal skills
Ability to work a flexible schedule
Fluency in English and Spanish reading and writing preferred, but not required
Preferred
Previous experience in a telephonic customer support role preferred
Experience with Marketplace enrollment preferred
Experience working with culturally and linguistically diverse populations preferred
1 - 2 years' experience in a managed care setting preferred
1 - 2 years' experience in a marketing or sales environment preferred
Data entry experience preferred
Understanding of a regulated sales environment preferred
Company
Central Health
Central Health is a health care company provides access to healthcare services to eligible residents of Travis County.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Morgan
Chief Operating Officer
Alan Schalscha
Chief Medical Officer
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