Old Mutual South Africa · 10 hours ago
Head: Premier Solutions
Hilton Head Island, South Carolina Area
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expOld Mutual South Africa is committed to leveraging diverse talent to capitalize on African opportunities. The Head of Premier Solutions will lead a team of underwriting managers, focusing on growth, profitability, and compliance within the commercial insurance sector.
Financial ServicesInsuranceLife Insurance
Responsibilities
Lead and motivate the team of market facing underwriting managers
Manage resources – human, financial, processes
Responsible for growth (retention, new business) and profitability of the commercial business
Manages accurate and timeous placement of reinsurance on commercial business
Manage and report on key measures such as GWP, cancellations, claims, complaints etc. for the commercial business
Manage and report on management expenses for the commercial business
Manages the process of implementing any offering or underwriting changes (e.g. setting up business requirements, obtain sign-offs and testing)
Manage and report on service delivery compliance of team
To ensure sound underwriting principles are followed and work produced is at the desired quality levels. To assist with complex underwriting tasks within the team
Support teams with broker engagements, leveraging business acumen to communicate complex underwriting decisions to brokers and or customers
Works with the teams to provide solutions for brokers and end-customers to increase portfolio profitability and growth by understanding the customer needs
Provide technical underwriting expertise to address technical enquiries
Resolves above mandate referrals by combining research outcomes, past experience, intuition and commercial / business acumen to fully understand the risk and the impact of the referral
Monitor and track compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified
Attend and participate in the Underwriting Committee meetings
Track and monitor compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified
Act as custodian of products within the Premier division, ensuring that products keep up with evolving trends, protect against emerging risks as well as remain competitive in the marketplace
Continuous improvement to ensure effective service
Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements
Ensure adherence to organisational policies, practices, guides, mandates and procedures
Identify solutions to enhance cost effectiveness and increase operational efficiency
Service delivery to ensure customer satisfaction
Identify and Implement agreed processes to manage achievement of service delivery goals
Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
Establish productive operational relationships with key stakeholders in the various channels and administrative teams
Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery
Effective controls to manage risk
Identify and Implement controls identified in the standard processes to ensure operational risks are managed
Identify operational risks that exposes the business, and make recommendations to senior management to mitigate any risks
Ensure risk events are raised for any breaches or control failures
Cost control and governance adherence
Proactively ensure use of time, resources, money, materials and equipment is in line with policies and procedures
Comply with corporate governance policies, procedures and standards
Quality people practices
Align own behaviour with the organisation culture and values
Coach and mentor market facing senior underwriter(s) and underwriter(s)
Share and transfer product, process and systems knowledge to colleagues
Ensure achievement of own performance objectives
Actively share information with other team members regarding successes, issues, trends and ideas
Actively participate in own professional development and career path
Actively promote a culture of learning and high performance culture amongst team members (including Servicing & Sales and Distribution)
Share learnings from the Underwriting Committee meetings with team members
Review and authorize complex, high-value, and/or unusual underwriting proposals from within the team to ensure that these proposals are constructed within acceptable commercial and risk parameters, leading on decisions relating to the highest-value and most complex or unusual risks
Guide the development and continuous improvement of automated underwriting processes and systems for a product or line of business, specifying process and system functionalities that enhance the efficiency and effectiveness of underwriting
Manage a significant portion of the organization's risk management and/or risk control processes. This includes contributing to the development and implementation of risk management policies and procedures
Monitor and manage a wide range of activities of a significant team, ensuring compliance with regulatory requirements by liaising with all internal risk management functions while supporting the development and implementation of the organization's compliance policy
Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals
Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives
Develop and/or deliver budget plans with guidance from senior colleagues
Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience
Create a plan to deliver and review financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice
Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential
Qualification
Required
5 – 8 years' experience in commercial or Agri underwriting
5 – 8 years' experience leading a team of specialist underwriters
3 – 5 years' experience in dealing with brokers
Bachelor degree and/or equivalent NQF Level 5 (Licentiate or higher) qualification in general insurance is advantageous
Knowledge of Assets All Risk wordings advantageous
Operate within agreed mandates
Manage resources – human, financial, processes
Responsible for growth (retention, new business) and profitability of the commercial business
Manages accurate and timeous placement of reinsurance on commercial business
Manage and report on key measures such as GWP, cancellations, claims, complaints etc. for the commercial business
Manage and report on management expenses for the commercial business
Manages the process of implementing any offering or underwriting changes (e.g. setting up business requirements, obtain sign-offs and testing)
Manage and report on service delivery compliance of team
To ensure sound underwriting principles are followed and work produced is at the desired quality levels
To assist with complex underwriting tasks within the team
Support teams with broker engagements, leveraging business acumen to communicate complex underwriting decisions to brokers and or customers
Works with the teams to provide solutions for brokers and end-customers to increase portfolio profitability and growth by understanding the customer needs
Provide technical underwriting expertise to address technical enquiries
Resolves above mandate referrals by combining research outcomes, past experience, intuition and commercial / business acumen to fully understand the risk and the impact of the referral
Monitor and track compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified
Attend and participate in the Underwriting Committee meetings
Track and monitor compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified
Act as custodian of products within the Premier division, ensuring that products keep up with evolving trends, protect against emerging risks as well as remain competitive in the marketplace
Continuous improvement to ensure effective service
Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements
Ensure adherence to organisational policies, practices, guides, mandates and procedures
Identify solutions to enhance cost effectiveness and increase operational efficiency
Service delivery to ensure customer satisfaction
Identify and Implement agreed processes to manage achievement of service delivery goals
Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
Establish productive operational relationships with key stakeholders in the various channels and administrative teams
Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery
Effective controls to manage risk
Identify and Implement controls identified in the standard processes to ensure operational risks are managed
Identify operational risks that exposes the business, and make recommendations to senior management to mitigate any risks
Ensure risk events are raised for any breaches or control failures
Cost control and governance adherence
Proactively ensure use of time, resources, money, materials and equipment is in line with policies and procedures
Comply with corporate governance policies, procedures and standards
Quality people practices
Align own behaviour with the organisation culture and values
Coach and mentor market facing senior underwriter(s) and underwriter(s)
Share and transfer product, process and systems knowledge to colleagues
Ensure achievement of own performance objectives
Actively share information with other team members regarding successes, issues, trends and ideas
Actively participate in own professional development and career path
Actively promote a culture of learning and high performance culture amongst team members (including Servicing & Sales and Distribution)
Share learnings from the Underwriting Committee meetings with team members
Manage and report on the performance of a substantial, diverse team
Set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them
Take appropriate corrective action where necessary to ensure the achievement of team/personal objectives
Develop and/or deliver budget plans with guidance from senior colleagues
Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience
Create a plan to deliver and review financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice
Use the organization's formal development framework to identify the team's individual development needs
Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities
Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential
Company
Old Mutual South Africa
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
10001+ employees
Funding
Current Stage
Late StageRecent News
Advisory Excellence
2022-11-09
Company data provided by crunchbase