Complete Network Integration · 1 day ago
Tier III Systems Engineer
Glen Allen, VA
Full-time
Onsite
Senior Level
$90K/yr - $100K/yrComplete Network Integration is seeking an experienced Tier III Systems Engineer to serve as the senior technical authority for managed services clients. This role involves acting as the final escalation point for complex technical issues, leading infrastructure projects, and advising client leadership on IT solutions.
ConsultingInformation TechnologyVoIP
Responsibilities
Serve as the final escalation point for Tier I and Tier II support teams
Troubleshoot and resolve complex, high-impact issues across client environments
Perform deep root-cause analysis and implement long-term, sustainable solutions
Mentor and guide Tier I & II engineers on advanced troubleshooting and best practices
Lead and execute projects related to clients’ overall IT infrastructure, including:
Server deployments and migrations
Virtualization platforms
Network architecture improvements
Cloud initiatives
Security enhancements
Own projects from design through implementation and documentation
Balance project work with high-priority operational support
Act as a trusted technical advisor to client points of contact and C-level stakeholders
Translate business needs into secure, scalable, and cost-effective IT solutions
Provide guidance on infrastructure roadmap planning and technology decisions
Communicate technical concepts clearly to non-technical audiences
Qualification
Required
Advanced knowledge of Microsoft 365 platform including Entra, Exchange, Intune, Purview
Advanced knowledge of Windows and/or Linux server environments
Advanced knowledge of Google Workspace Admin platform
Advanced knowledge of virtualization platforms (VMware, Hyper-V, or similar)
Advanced knowledge of networking (routing, switching, firewalls, VPNs)
Advanced knowledge of public and private cloud platforms (Azure, AWS, etc.)
Advanced knowledge of cybersecurity principles and best practices
Strong troubleshooting methodology and documentation skills
Self-directed and comfortable owning complex problems end-to-end
Strong research skills and persistence when dealing with ambiguous issues
Excellent written and verbal communication
Calm and methodical under pressure
Able to balance technical depth with business awareness
Preferred
Experience operating in a managed services or multi-client environment
Benefits
Bonus based on performance
Company parties
Health insurance
Paid time off
Training & development
Health Care Reimbursement Account (HRA): $400/month tax-free for employees
$800/month tax-free for employees with dependents
Paid Time Off: 120 hours accrued annually, eligible after 90 days of employment. Holiday pay begins day 1.
Company
Complete Network Integration
Complete Network Integration is a full service IT management company, providing cloud computing services for businesses.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.02M2015-06-05Seed· $0.02M
2015-03-08Equity Crowdfunding
Leadership Team
Shane Fernandez
CEO
Company data provided by crunchbase