American Express · 1 week ago
Director, Continuous Learning and Career Development
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
$123K/yr - $215K/yr
7+ years expAmerican Express is a leading financial services company with a strong commitment to innovation and employee development. The Director of Continuous Learning and Career Development will lead the strategy and execution of learning programs for Enterprise Technology Services, focusing on building future-ready skills and career pathways for technologists. This role involves managing a team, collaborating with stakeholders, and ensuring the alignment of learning initiatives with business priorities.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs
Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes
Translate strategy into clear roadmaps, investment priorities, and measurable outcomes
Design and lead enterprise-impact learning initiatives, including:
Skills-based learning paths (technical, specialized, digital product & design, leadership, etc.)
Speaker series focused on applied, real-world case studies
Cohort-based learning pilots that drive accountability, mentorship, and skill application
Career enhancement programs (e.g., CAREER {fwd}, 5+, learning campaigns)
Partner with enterprise Learning & Development teams to share and scale ETS learning where appropriate
Oversee learning tool strategy and vendor management (e.g., Pluralsight, O’Reilly), including compliance, GenAI approvals, and platform integration
Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting
Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact
Use data and colleague insights to continuously refine programs and prioritize investment
Clearly communicate outcomes and value to senior stakeholders
Lead, coach, and develop a high-performing team of learning and talent professionals
Build trusted partnerships across ETS, CEG, and colleague networks
Act as a thought partner and consultant to leaders on learning, skills, and career development
Qualification
Required
7+ years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact
Proven experience leading teams and complex, cross-functional initiatives
Strong stakeholder management skills with the ability to influence at senior levels
Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy
Demonstrated ability to design scalable learning experiences aligned to evolving skill needs
Exceptional communication, storytelling, and executive presentation skills
Comfortable operating in a fast-paced, evolving environment with competing priorities
Strong leadership presence with a track record of building trust, clarity, and accountability
Preferred
Experience working with learning platforms, vendors, and HR systems preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
CB Insights
2026-01-23
2026-01-22
Company data provided by crunchbase