Convergenz · 5 hours ago
ServiceNow Technical Lead
United States
Full-time
Remote
Senior Level
$140K/yr - $170K/yr
5+ years expConvergenz is seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, and support of ServiceNow modules across the organization. The ideal candidate will lead the implementation and management of ServiceNow, provide technical leadership, and ensure best practices are followed across departments.
Human ResourcesStaffing Agency
Responsibilities
Lead the end-to-end implementation, configuration, and customization of ServiceNow modules
Drive the adoption and optimization of ITSM, ITOM, CMDB, and other relevant ServiceNow capabilities
Develop and maintain workflows, automation rules, integrations, and reports
Serve as the primary point of contact for all things ServiceNow within the organization
Make key strategic decisions to retaining current process and practices vs. adopting of ServiceNow best practices
Building integrations
Automating workflows
Writing server-side and client-side scripts
Creating and modifying tables
Building user-friendly forms and reports
Provide technical leadership to a team of ServiceNow administrators and developers
Guide project planning, resource allocation, and prioritization for ServiceNow initiatives
Collaborate with business stakeholders to gather requirements and translate them into functional solutions
Understand and support the integration between ServiceNow and underlying data center infrastructure
Work closely with Infrastructure and Cloud teams to maintain accurate asset and configuration data
Ensure CMDB is current and accurately reflects the on-prem and cloud environments
Define best practices and governance for ServiceNow use across departments
Identify opportunities to improve efficiency, automation, and user experience
Maintain compliance with ITIL and organizational standards
Communicate clearly and consistently with both internal teams and external customers to ensure alignment, transparency, and success of ServiceNow-related projects
Qualification
Required
5+ years of hands-on experience with ServiceNow, including implementation and administration
Strong expertise in ServiceNow modules such as ITSM, ITOM, CMDB, and Discovery
Solid understanding of digital infrastructure including servers, storage, and networking
Strong analytical, problem-solving, and communication skills
ServiceNow certifications (e.g., CSA, CIS-ITSM, or similar) are highly desirable
Familiarity with ITIL frameworks and best practices
Experience integrating ServiceNow with third-party tools and APIs
Knowledge of scripting languages (JavaScript, Python) for ServiceNow customization
Company
Convergenz
Convergenz is a staffing and recruiting company providing contract, contract-to-hire, and permanent placement services.
201-500 employees
H1B Sponsorship
Convergenz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Greg McGuire
Co-Founder and Managing Partner
William Hsiung
Chief Financial Officer
Recent News
2022-05-28
2022-05-16
2022-04-29
Company data provided by crunchbase