American Express · 15 hours ago
Manager - Account Development
United States
Full-time
Remote
Mid Level
$70K/yr - $128K/yr
3+ years expAmerican Express is a company with a rich history of innovation and a commitment to supporting its customers and employees. The Field Account Development Manager will be responsible for managing key client relationships within a defined portfolio, focusing on retention and growth through face-to-face interactions. This role requires strong relationship management skills and the ability to develop tailored solutions for clients.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database
Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations
Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives
Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients
Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)
Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)
Seek opportunities to up-sell and cross-sell commensurate with the needs of the client
Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Qualification
Required
Colleague must reside in Fresno, CA or Bakersfield, CA or Madera, CA
Excellent sales experience, 3 - 5 years minimum
Experience partnering with clients across various markets / industries
Experience in a highly-regulated industry
Bachelor's degree preferred
Strong customer relationship building skills to follow through and motivate clients to act
Effectively identifies client needs to configure solutions that address client requirements and deliver value
Overcomes objections and resistance to proposed solutions with key client decision makers
Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
Proactively and consistently demonstrates the value of partnering with American Express
Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
High learning agility
Intellectually curious
Collaborative and growth mindset
Personal accountability
Compliance focused
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-22
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2026-01-21
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