Murphy USA · 3 months ago
National Contact Center Agent I
200 E Peach St
Full-time
Onsite
Entry Level
1+ years expMurphy USA is seeking a National Contact Center Agent I to assist their sites with various technical and mechanical issues. This role involves answering calls, analyzing problems, documenting tickets, and ensuring timely resolutions to enhance customer service at the store level.
Customer ServiceMarketingRetail
Responsibilities
Answer calls from Sites and Vendors, analyze issues, instruct callers on solution or escalate to vendor or other department
Document and process tickets
Determine when to send a technician out to site locations. There is a cost associated with these decisions and substantial savings by decreasing the use of third party vendors
Timely resolution of problem escalation to positively impact customer service at the store level, employee relations and loss of sales if not handled properly
Analyze technical issues at locations on a timely basis to decrease repair time of technical issues and prevent sales decreases
Work with co-workers to address escalating problems for resolution, helping in areas of expertise
Interact with operations/store personnel to resolve issues at site level, escalate store issues to District Manager
Contact with Vendors when self maintenance and repair is impossible
Perform any other related duties as required or assigned
Qualification
Required
High school or GED
Specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc
12 to 18 months related experience and/or training
Equivalent combination of education and experience
Company
Murphy USA
Murphy USA is the place hard-working people count on for big savings on quality gas, so they can go farther down the road.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-23IPO
Leadership Team
Mindy West
Executive Vice President of Fuels & Chief Financial Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2026-01-12
2026-01-11
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2025-12-22
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