Performance Food Group · 10 hours ago
Customer Service Manager
Suite 101
Full-time
Onsite
Mid, Senior Level
$72K/yr - $80K/yr
3+ years expPerformance Food Group is a leading candy, snack, and beverage distributor with a commitment to innovation and customer satisfaction. The Customer Service Manager position involves managing a team of Customer Service Representatives, designing customer service strategies, and ensuring excellent service delivery to meet sales goals.
Responsibilities
Manages a staff of Customer Service Representatives in a positive, professional manner
Designs the organization for optimal customer service and promote excellence by providing superior service to each customer
Develops and implements customer service strategies to attain budgeted sales dollars
Prepares budget and controls expenses
Determines service requirements and standards
Resolve escalated problems as needed
Ensure accurate and prompt order and credit processing
Qualification
Required
High School Diploma or Equivalent
Management experience with direct reports
Customer Service / Inside Sales Experience
Preferred
3 - 5 years of management experience in a Customer Service environment
Proficient computer skills
Strong Excel skills
Company
Performance Food Group
Performance Food Group is an industry leader and one of the largest food and foodservice distribution companies in North America with more than 150 locations in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joe Davi
SVP - PFS, PRESIDENT & CEO - ROMA FOODS
Chris Miller
Vice President Finance CFO
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