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eTeam · 22 hours ago

IT Field Technician

Racine, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

HP Inc is a leading technology company, and they are seeking an IT Field Technician to monitor systems and resolve technical issues. This role involves customer interaction, routine installations, and adherence to change management processes to ensure high-quality service delivery.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols

Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols

Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols

Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction

Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance

Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery

Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally

Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment

Completes process-oriented assignments, shares technical information, and supports department-level operational plans

Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision

Qualification

Technical SupportIT Service ManagementChange ManagementAmazon Web ServicesLinuxMicrosoft AzureData AnalysisResults OrientationLearning AgilityDigital FluencyCustomer CentricityEffective Communication

Required

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence

Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field