University of Missouri-Columbia · 6 hours ago
Human Resource Specialist III
Columbia, MO
Full-time
Onsite
Entry, Mid Level
$23.08/hr - $25.48/hr
2+ years expThe University of Missouri-Columbia is seeking a Human Resource Specialist III to manage benefits administration for employees. This role involves overseeing benefit continuation, premium billing, and providing customer service support regarding benefit plans.
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No H1B
Responsibilities
Administration of benefit continuation and premium billing and collection for employees on a university approved Leave of Absence including but not limited to medical leave of absence and long-term disability, and faculty and staff on layoff status
Review weekly reports to determine new invoices, create customer numbers within the Finance system and calculate premiums amount to invoice
Preparing notification letters including applicable documents to continue Flexible Spending Accounts and contributions
Preparing payroll reports to collect the employer portion of premium contributions
Monitoring and adjusting invoices based on life event changes and upon employee’s return to work
Administration of overdue notices and cancellation of benefits due to non-payment
Maintain internal tracking systems to assure accurate premium contributions are collected
Administration of annual updates needed for each new benefits plan year
Responsible for administrative processing including premium auditing upon employee returning to work from leave
Submit and process appropriate notices regarding premium contributions
Review applicable reports for coverage accuracy; process corrections as needed
Enter payroll deductions and adjustments in Finance system
Communicate with employees regarding benefit coverage
Review employee demographic information and reconcile information with PeopleSoft
Provide tier two customer service support and problem-solving regarding benefit plan, eligibility, deadlines and processes
Areas of knowledge and customer inquiries include matters pertaining to all Summary Plan Descriptions (SPD’s), coverage and eligibility including Custom Network, Core Network, Surest, PPO, Healthy Savings Plan, Health Savings Account, Flex Spending Account, Retiree Health Plans, COBRA, and Medicare eligibility
Accidental Death and Dismemberment, Dental, Vision, Flexible Benefits, Life Insurance, Short-Term Disability and Long-Term Disability; and Provide professional, collegial and inclusive dialogue to create effective solutions in a timely manner; May escalate complex issues to supervisor
Respond to inquiries within 24-48 hours; Maintain documentation and process tickets to ensure accurate tracking of issue and resolutions
Use of good judgement, excellent written and verbal communication skills, computer skills, and continual independent learning of benefit and retirement plans, knowledge of HIPAA, and University of Missouri policies is essential to ensure and maintain professional knowledge and provide sound credible advice
Identify and streamline processes for benefit administration as well as work with cross-functional teams to identify improvements to processes that cross between functional areas
Identify potential concerns and minimize user disruption by testing benefit programs in the HRIS system: Eligibility Files, Annual Enrollment, System Upgrades, System data clean-up
Qualification
Required
A bachelor's degree or an equivalent combination of education and experience
At least 2 years of experience from which comparable knowledge and skills can be acquired
Knowledge of policies, research of information, data verification, identification of discrepancies and solutions
Interaction with customers, other departments, and vendors
Excellent written and verbal communication skills
Computer skills
Continual independent learning of benefit and retirement plans
Knowledge of HIPAA
Knowledge of University of Missouri policies
Preferred
Bachelor's degree and three years of human resources office experience demonstrating knowledge of basic employment laws
Exceptional customer service and organizational skills
Excel spreadsheet skills with experience with v-lookup and pivot tables
Attention to detail, accuracy and ability to follow through independently
PeopleSoft experience
Team player with interpersonal, customer service and communication skills
Proven analytic and problem-solving skills
Ability to multi-task in a fast-paced environment
Works autonomously and uses sound judgment
Familiarity with university systems and human resources policies or equivalent
Benefits
Medical, dental and vision plans
Retirement
Paid time off
Short- and long-term disability
Paid parental leave
Paid caregiver leave
Educational fee discounts for all four UM System campuses
Company
University of Missouri-Columbia
We are Mizzou! Our distinct mission, as Missouri's only state-supported member of the Association of American Universities, is to provide all Missourians the benefits of a world-class research university.
Founded in 1839Columbia, Missouri, USA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carli Carmack
PROGRAM/PROJECT SUPPORT COORDINATOR SR
Chad Higgins
Interim Vice Chancellor for Extension and Engagement & Chief Engagement Officer for the UM System
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