Beth Israel Lahey Health · 1 day ago
Needham Cancer Center- Front Desk Admin II
Boston, MA
Full-time
Onsite
Entry Level
$21/hr - $28.26/hr
1+ years expBeth Israel Lahey Health is a growing organization dedicated to making a difference in people's lives. The Front Desk Admin II provides administrative support to physicians in their clinical practice, handling patient interactions, scheduling appointments, and maintaining records.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority
Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed
Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary
Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol
Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports
Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls
Obtains authorization for radiologic exams as needed
Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI
Participates in and is responsible for special projects and process improvement initiatives as requested
Qualification
Required
High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Preferred
Healthcare experience
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
Boston Globe
2025-11-24
Morningstar.com
2025-11-07
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