Technical Service Representative jobs in United States
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Charm Sciences, Inc. · 1 month ago

Technical Service Representative

positionAndover, MA
timeFull-time
remoteOnsite
seniorityEntry Level
money$57K/yr - $86K/yr
date2+ years exp

Charm Sciences, Inc. is seeking a Technical Service Representative to provide troubleshooting support for test kits, equipment, and software. The role involves direct customer interaction, training, and assistance to the sales department, ensuring technical issues are resolved promptly to maintain customer satisfaction.

AgricultureBiotechnologyFood and BeverageHealth CareMedical
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Diversity & Inclusion
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H1B Sponsor Likelynote

Responsibilities

Work directly with customers to troubleshoot and resolve technical issues; monitor the trending of calls, report and validate reoccurring issues or needs from the existing customer base
Uses discretion to achieve timely solutions to problems to ensure customer satisfaction, eliminate downtime and prevent cost overruns
Troubleshoot equipment, test kit performance, and software which may include SQL database troubleshooting
Assist with in-house training for customers and international distributors
Conduct onsite training and service for customers predominantly in New England
Perform laboratory functions/analysis in kit performance, customer sample analysis, and some R & D validation of procedures
Assist the sales department with demos/sales visits/training. Assist customer service department
Assists with International distributor and customer training; conducts training webinars; assists in developing training materials and new product releases
Write Standard Operating Procedures as needed. Write and edit operator manuals, competitor analysis, etc
Assist with performing test cases included in the software and or firmware validation

Qualification

Technical troubleshootingSQL database troubleshootingTechnical writingLaboratory equipment experienceForeign language skillsCustomer serviceTraining skillsMS Office proficiency

Required

Bachelor's degree in food /life science, or 2 years of related experience/ 1 year of internal Charm experience
This is a full-time position, Monday through Friday, 8:30 a.m. to 5:30 p.m. Evening and weekend work may be required as job duties demand. This position is on call on a rotating schedule
Must possess a valid driver's license
Strong technical writing and editing skills
Sound working knowledge of MS Word, MS Excel, MS PowerPoint, and Outlook

Preferred

Experience with food and/or laboratory equipment and testing systems. Ability to learn new systems and provide training and technical support on these systems
International professional experience
Foreign language skills, mainly French. Spanish, Chinese, and/or Japanese also desirable

Company

Charm Sciences, Inc.

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Charm Sciences is a world leader provider of food safety, water quality and environmental diagnostics.
dateFounded in 1978
location
Lawrence, Massachusetts, USA
people-size201-500 employees
web-link
https://www.charm.com

H1B Sponsorship

Charm Sciences, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)

Funding

Current Stage
Growth Stage

Recent News

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Company data provided by crunchbase