ADP · 9 hours ago
Sr. Director - Workforce Engagement Management (Small Business Services)
Alpharetta, GA
Full-time
Onsite
Director/Executive
$118K/yr - $239K/yr
12+ years expADP is hiring a Senior Director, Workforce Engagement Management within their Small Business Services organization. This role is focused on driving strategy, adoption, and continuous improvement of workforce engagement platforms and practices to enhance employee experience and operational effectiveness.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Define and execute a long-term workforce engagement technology strategy aligned with business objectives
Lead initiatives designed to improve employee experience, engagement, and performance
Act as a trusted advisor to senior leadership on workforce technology, performance trends and best practices
Drive platform adoption through training, change management, and continuous improvement
Leverage platform analytics and reporting to measure forecast and planning accuracy as well as workforce productivity and outcomes
Translate data insights into actionable recommendations for leaders and stakeholders
Establish KPIs and business outcomes to track workforce effectiveness
Partner closely with Operations, IT, Compliance, and Business Leaders
Align workforce engagement tools with talent management, performance, and customer experience initiatives
Lead cross-functional teams and influence without direct authority
Champion change management strategies for new tools, processes, and enhancements, striving for continuous improvement
Serve as an escalation point for complex workforce technology challenges
Qualification
Required
12+ years' experience in workforce engagement, HR technology, operations
Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent building successful teams and leaders
Proven experience leading enterprise workforce engagement or contact center technologies
Hands-on experience with Genesys Cloud preferred, including implementation, optimization, and analytics
Demonstrated success leading large-scale technology and change initiatives
Strong executive communication, stakeholder management, and presentation skills
Proven ability and experience to develop and execute strategic business strategies
Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking
Excellent communication and presentation skills with the ability to manage within a matrixed environment
Collaborative team player who can adapt to a fast-paced dynamic environment
Demonstrated ability to collaborate across organizations and cross-functional teams to drive successful outcomes
Strong strategic and critical thinking skills
Ability to influence and drive consensus across diverse teams
Preferred
A college degree is preferred but not required. What's more important is having the skills to do the job
Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
Advanced degree a plus
Experience in large, complex, or highly regulated organizations
Background in contact center operations or customer experience technology
Salesforce to include CX Cloud, Service Cloud, reporting, automation, and integrations
Genesys Cloud certifications or equivalent platform expertise
Experience integrating workforce platforms with HRIS, CRM, and analytics tools
Knowledge of HCM (Human Capital Management) preferred, but not required
Ability to anticipate and adapt to changing conditions and opportunities
Ability to analyze data, draw conclusions, and create strategies based on the conclusions
Ability to prioritize issues and work under the pressure of time constraints
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
And more.
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
2026-01-22
GlobeNewswire
2026-01-20
Business Wire
2026-01-16
Company data provided by crunchbase