Macon Water Authority · 2 months ago
Collections Representative
Macon, GA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $27/hrMacon Water Authority is seeking a Collections Representative to manage collections and ensure accurate billing to customers. The role involves making outbound collection calls and maintaining various account records and reports.
RetailWaste ManagementWater
Responsibilities
Maintain address databases with proper documentation
Maintain accurate aging report
Prepare deposits
Prepare accounts for outside agencies
Investigate and process returned invoices
Investigate and send letters for occupant accounts
Take electronic payments from customers
Make outbound collection calls to customers
Identify issues attributing to account delinquency
Review and process Bankruptcy filings when received
Identify delinquent accounts through skip tracing, written correspondence, phone contact, and make payment arrangements
Transfer balances from final accounts to active accounts
Refer delinquent accounts to a collection agency for direct collections
Posting collection agency payments
Review and address past due accounts greater than 60 days
Review and issue refunds for accounts with a credit balance greater than 60 days
Responsible for changing the status of an account to write off
Balance and submit payments and paperwork from the collection agency
Reissue refunds
Maintain past due, illegal consumption, and credits from 60-day lists
Maintain Deed to Secure Debt accounts
Assist with cycle billing
Mail correspondence to customers to encourage payment of delinquent accounts
Create, review, and release liens for delinquent accounts -Water, Stormwater, etc
Audit accounts for illegal consumption
Maintain and process the multi-unit delinquent accounts
Communicate work-related matters in a clear and professional manner
Maintain a professional appearance
Serve as a backup to coworkers
Performs other duties as assigned or requested
Qualification
Required
Experience working in collections
Experience working in customer service
Ability to handle a high volume of work and be able to multitask
Knowledge of Office methods and procedures
Excellent oral and written communication skills
Strong organizational and critical thinking skills
Self-motivated and proactive response to issues
Ability to work overtime may be required early, late, or on weekends
Proficient with computers and MS Office applications (Word and Excel)
Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments
High School diploma or equivalent
A valid Georgia driver's license with a clean driving record
Preferred
Preferably: prior experience working with utility services invoicing/billing
Company
Macon Water Authority
The Macon Water Authority (MWA) is a world-renown utility recognized for producing the Best-Tasting Drinking Water in North America! The MWA is located in Macon-Bibb County, GA, the heart of Middle-GA, and provides water, sewer, and stormwater services to more than 153,000 people through 51,000 metered accounts.
Founded in 1980
201-500 employees
Funding
Current Stage
Growth StageRecent News
Agri Investor
2025-11-05
2024-02-16
Business Wire
2023-12-06
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