Knowledge Base Manager jobs in United States
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Synder · 12 hours ago

Knowledge Base Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Synder is an accounting platform that assists accounting professionals and business owners in managing online sales and subscriptions. They are seeking a Knowledge Base Manager to build and manage their knowledge base, create high-quality documentation, and enhance customer self-service and internal efficiency.

AccountingCloud ComputingE-CommerceFinTechSaaSSmall and Medium BusinessesSoftware

Responsibilities

Build and own Synder’s knowledge base from scratch (structure, standards, maintenance) and create scalable processes to maintain the knowledge base up to date
Create and improve customer documentation (help articles, onboarding, FAQs, troubleshooting)
Maintain internal documentation for Support, CS, Sales, and Product teams
Manage documentation in Confluence (spaces, templates, workflows, permissions)
Turn complex product/accounting topics into clear step-by-step guides
Partner with Product, Support, and Engineering to document changes and releases
Ensure documentation quality and consistency (tone, clarity, formatting, accuracy)
Keep content up to date using feedback, analytics, and regular reviews

Qualification

SaaS documentationKnowledge base creationConfluence expertiseEnglish writingComplex topic explanationCross-functional collaboration

Required

Experience in SaaS documentation (Knowledge Base / Technical Writing)
Proven ability to build a knowledge base from scratch
Strong Confluence expertise
Excellent English writing (clear and structured)
Ownership mindset + ability to work cross-functionally
Comfortable explaining complex product/FinTech topics in simple terms

Benefits

$120 monthly allowance for insurance, sports, or wellness activities
30 business days of Compensated Break annually
Fully remote setup
Supportive, collaborative team culture that values initiative and ownership

Company

Synder

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Synder is an easy accounting platform for e-commerce businesses.
dateFounded in 2019
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://synder.com

Funding

Current Stage
Early Stage
Total Funding
$3M
Key Investors
TMT Investments
2021-08-31Seed· $1M
2021-06-15Seed· $2M

Leadership Team

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Michael Astreiko
Founder / CEO
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Ilya Kisel
COO/CRO
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Recent News

GlobalFinTechSeries
Synder Releases 2025 Accounting AI Report, Revealing Gaps Between Adoption and Impact
2025-06-13
PR Newswire
Synder Launches NetSuite Integration to Power Smarter, Automated Accounting for Multi-Channel Businesses
2025-05-17
Company data provided by crunchbase