Icertis · 9 hours ago
Lead Functional Consultant, Customer Support
VA, United States
Full-time
Onsite
Senior Level
5+ years expIcertis is the global leader in AI-powered contract intelligence, revolutionizing contract management for U.S. federal agencies and government organizations. The Lead Functional Consultant, Customer Support plays a critical role in optimizing Icertis Contract Intelligence solutions for government contractors and U.S. government customers, serving as a subject matter expert and trusted advisor to stakeholders.
Artificial Intelligence (AI)Cloud Data ServicesCRMProcurementSaaS
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as a functional and domain subject matter expert across federal acquisition, contracting, compliance, and ICI platform capabilities
Translate customer requirements into scalable, compliant ICI configurations aligned with best practices
Facilitate, design sessions and solution walkthroughs with customer stakeholders
Lead investigation, triage, and root‑cause analysis of complex functional issues; recommend secure, compliant fixes and workarounds
Distinguish between configuration, data, process, and product behavior to ensure accurate problem classification
Drive resolution of incidents by orchestrating functional/technical teams across Support, Engineering, Security, and Cloud Ops teams
Partner closely with technical, security, and cloud teams to ensure solutions meet federal security and compliance standards
Guide customers through change management, user adoption, and training in policy-driven environments
Ensure delivery within approved scope, contract structure, and federally required documentation standards
Identify risks related to process, compliance, or delivery and proactively drive mitigation strategies
Contribute to internal capability building, playbooks, and reusable assets for public sector delivery
Qualification
Required
5+ years of experience in enterprise SaaS functional consulting, Customer Support, Customer Success, or professional services delivery
Experience supporting or implementing enterprise application platforms, such as CLM, ERP, or Supply Chain, preferably in public sector or regulated environments
Demonstrated ability to design compliant workflows aligned with audit, data retention, and risk management requirements
Hands-on experience with application configuration, functional design, and solution validation
Ability to engage effectively with contracting officers, program managers, technical teams, and executive stakeholders
Excellent analytical, troubleshooting, communication, documentation, and stakeholder management skills
Bachelor's degree
Company
Icertis
Icertis is an AI-powered contract management platform that ensures compliance and minimizes risk.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$641.5MKey Investors
B CapitalSilicon Valley BankSAP
2025-07-01Debt Financing· $75M
2025-03-19Series Unknown· $50M
2023-03-01Secondary Market
Leadership Team
Anand Subbaraman
Chief Executive Officer
Monish Darda
Co-founder and CTO
Recent News
2025-12-27
Company data provided by crunchbase