Tractor Supply Company · 1 hour ago
Customer Service Representative (CSR) | Feb 2 2026 CLASSDATE
Brentwood, TN
Full-time
Hybrid
Entry Level
1+ years expTractor Supply Company is seeking a Customer Service Representative to provide legendary customer service for in-store and online customers. The role involves addressing customer inquiries, assisting with online sales, and ensuring timely resolution of customer issues.
AgricultureRetailShopping
Responsibilities
Professionally represents Tractor Supply Company’s Mission and Values and the Brand in every customer engagement
Answers inbound calls and logs interaction accurately in the system to ensure resolution
Assist with online sales, upsells programs and products, and resolves all online order issues/inquiries with customers contacting the Customer Solutions Center
Provides product information and customer’s project information, which could include recommending products to purchase and/or their effective use
Follows through with a sense of urgency on any research or additional contact to ensure customer complaints or queries are resolved in a timely manner
Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed
May perform other duties as assigned•
Qualification
Required
1-2 years of store operations, retail, customer service experience or call center experience required
High school diploma or GED required
Any suitable combination of education and experience will be considered
Preferred
Must possess proficient computer skills, with basic experience in Microsoft Office products (Word, Outlook, Teams, Excel)
Must possess strong communication (verbal, listening, and written) and interpersonal skills
Must display a Winning Attitude by handling conflict positively
Must demonstrate strong problem solving, multi-tasking, critical thinking skills, and a strong sense of urgency
Experience in call logging systems preferred
Experience in a customer service-focused call center preferred
Benefits
Medical, dental, and vision coverage
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance
Company
Tractor Supply Company
Tractor Supply Company is the operator of rural lifestyle retail stores.
10001+ employees
H1B Sponsorship
Tractor Supply Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (49)
2023 (46)
2022 (58)
2021 (41)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-02-18IPO
Leadership Team
Hal Lawton
President & CEO
Rob Mills
SVP & CIO
Recent News
Company data provided by crunchbase