City of Nampa Human Resources · 12 hours ago
UTILITY BILLING SPECIALIST
Nampa, ID
Full-time
Onsite
Entry Level
$20/hr - $22.29/hr
1+ years expThe City of Nampa is seeking a motivated Utility Billing Specialist to join their Utility Billing Department. The role involves responding to customer inquiries, maintaining customer accounts, processing payments, and providing information about city utility services and policies.
Government Relations
Responsibilities
Answers department telephone calls, receives and greets customers to the City, and provides information to callers and visitors or refers them to the appropriate City departments or personnel
Receives cash for designated items and makes appropriate change as required
Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested
Assumes responsibility for other duties as required or assigned
Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions
Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas
Opens new utility accounts and collects deposits
Provides information to customers regarding their accounts and updates general customer information accordingly. Informs and educates customers about City utility services, policies, products, and billing procedures
Adjusts customer accounts due to move-ins, move-outs, leaks, low-income discounts, and bankruptcies. Research discrepancies and perform general account maintenance to ensure customers are accurately billed. Audits annual water update for excessive or zero usage
Qualification
Required
High School Graduate or General Education Degree (GED): Required
1 plus years of clerical experience or any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work
Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology
Some knowledge of modern office procedures, practices, and equipment, including modern office filing systems and procedures, and good phone etiquette
Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language, and deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with City activities and policies
Ability to understand and follow oral and/or written policies, procedures, and instructions, use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions, and prepare and present accurate and reliable reports containing findings and recommendations
Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
Displays integrity, ingenuity, and inventiveness in the performance of assigned tasks
Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
Responds to citizens' questions and comments in a courteous and timely manner
Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities
Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines
Communicates information and states concerns in a clear and professional manner
Respects the opinion of others and demonstrates a reasonable relationship with employees, supervisors, and others
Accepts and performs in a timely and effective manner changes in work assignments and/or how work is performed
Benefits
Medical
Dental
Vision
PERSI Retirement Plan, with 11.96% employer contribution
401k & 457 Retirement Plans
11 Paid Holidays
Paid Time Off (at least 4 weeks per year)
Life Insurance with AD&D
Short-Term Disability
Long-Term Disability
Flexible Spending Account
Employer-Funded HRA VEBA Health Savings
Wellness Program & Rewards
Opportunity for student Public Service Loan Forgiveness
Harward Recreation Center Discounts
Other Great Benefits!
Company
City of Nampa Human Resources
Local City Government
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase