Nothing Bundt Cakes · 10 hours ago
Guest Service Representative
McAllen, TX
Part-time
Onsite
New Grad, Entry LevelNothing Bundt Cakes is a bakery dedicated to creating a warm and welcoming environment for its guests. The Guest Service Representative plays a crucial role in engaging with customers, providing excellent service, and ensuring a memorable experience through the sale of cakes and other merchandise.
Food and Beverage
Responsibilities
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise
Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration
Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces
Replenishes retail merchandise and cake display case to ensure a strong visual presentation
Assists the Crafter in preparing cake decorations and packaging supplies as needed
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
Maintains a consistent work attendance and punctuality record
Qualification
Required
Creates a warm, welcoming environment for guests
Offers creative solutions for unique celebratory occasions
Sells cakes and engages with guests
First point of brand contact in the bakery
Demonstrates a strong commitment to guest satisfaction
Excellence and efficiency in the workplace
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm
Determines interests and needs of guests
Follows NbC Sweet Steps of Service
Maintains strong product knowledge
Educates guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise
Suggests additional merchandise to complete unique celebration
Processes guest orders efficiently and accurately utilizing point-of-sale system
Invites guests to join NbC Email Club
Upholds a clean and organized bakery presentation
Routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces
Replenishes retail merchandise and cake display case
Assists the Crafter in preparing cake decorations and packaging supplies as needed
Complies with all health and safety guidelines and NbC policies and procedures
Strict adherence to dress code and personal hygiene
Maintains a consistent work attendance and punctuality record
Company
Nothing Bundt Cakes
Nothing Bundt Cakes is a franchisor of gourmet bakeries offering specialty bundt cakes and related merchandise items.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-05-14Acquired
Leadership Team
D
Debbie Shwetz
Co-Founder
Alan Gulachenski
Owner
Recent News
San Bernardino Sun
2025-12-29
The Journal Record
2025-12-04
Food Business News
2025-11-04
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