Skilled Nursing Pharmacy · 1 day ago
Pharmacy Customer Service Technician
West Covina, CA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrSkilled Nursing Pharmacy has been serving the Industry, CA community for over a decade, providing personalized pharmacy services to skilled nursing facilities. This role involves being the vital link between patients and their medications, requiring exceptional customer service and communication skills.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Responds to customer inquiries via telephone through customer service, refill line, fax verification and operator request line in a professional, timely, accurate and caring manner while consistently meeting all pharmacy guidelines and performance standards
Triage calls to various pharmacy departments (i.e. C2, IV, Cycle, RPh Clarification, Facility Billing, 3rd Party Billing, Accounting, etc.)
Represent the pharmacy in a professional and courteous manner in all interactions with patients
Conduct and document Daily Customer Courtesy Calls to various facilities which may require additional support to ensure a high level of customer satisfaction
Email a daily report of medication exclusions to the Administrators of designated accounts
Create, follow-up, and close Customer Service Tickets which are used to document various pharmacy or delivery issues
Daily posting in Basecamp Communication System any issues, errors, facility survey notification and End of Shift reports in an effort to keep managers and field representatives informed
Identify and assess customers’ needs to achieve satisfaction
Follow communication procedures, guidelines, and policies
Participate in all in-service education programs provided by the pharmacy
Qualification
Required
High school diploma or equivalent
Strong communication skills and a customer-focused demeanor
Ability to multitask and work efficiently under pressure
Basic knowledge of pharmacy operations and medication terminology
Proficient with computer systems and pharmacy software
Willingness to learn and adapt in a dynamic work environment
Reliable, punctual, and a team player
Preferred
pharmacy technician certification
Previous experience in a pharmacy or healthcare setting is a plus
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Skilled Nursing Pharmacy
Skilled Nursing Pharmacy is a pharmaceuticals company specializing in long term care pharmacy solutions and assisted living services.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase