Comcast · 5 hours ago
Senior Product Manager, Xfinity Mobile
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
3+ years expComcast is a Fortune 30 global media and technology company that drives innovation to create the world’s best entertainment and connectivity experiences. They are seeking a highly motivated and results-oriented Senior Product Manager to lead the development and execution of innovative product strategies for the Xfinity Mobile product, focusing on enhancing customer experience and reducing churn.
InternetTelecommunicationsTVVideoWeb Hosting
No H1B
Responsibilities
Develop and execute an XM-centric product strategy: Craft a comprehensive strategy and roadmap focused on enhancing the XM experience within the app, ensuring alignment with Comcast's goals and the needs of our XM customers
Champion the user journey: Design and optimize XM experiences that resonate with users, ensuring that every touchpoint reflects our commitment to seamless, user-centric interactions
Act as a product owner in agile teams: Lead the scrum team with a focus on delivering XM-related features. Write clear user stories and acceptance criteria that drive development, ensuring alignment with the overall XM experience vision
Collaborate across teams: Work closely with engineering, design, program management, and other key stakeholders across the organization to ensure timely, high-quality delivery of XM enhancements that meet both internal and external expectations. This requires strong cross-functional collaboration and stakeholder management skills
Ensure XM quality and reliability: Maintain a relentless focus on XM quality, addressing user needs effectively while driving continuous improvement and innovation within the XM experience
Drive customer engagement: Develop strategies to increase awareness, adoption, and creation of identity, fostering deeper user engagement and loyalty
Measure and optimize: Define, track, and analyze key XM metrics to measure impact and success. Use these insights to inform ongoing enhancements and ensure the XM experience consistently exceeds customer expectations
Qualification
Required
Legally authorized to work in the United States and not require sponsorship for employment now or in the future
3+ years of experience in Product Management; a blend of design and/or engineering experience is also a plus
Bachelor's Degree or equivalent business experience
Strong analytical abilities to use data-driven insights for optimizing service experiences and addressing user needs
Excellent communication skills to articulate complex value propositions clearly and effectively to both technical and non-technical stakeholders
Proven experience in managing service-related features, ensuring a user-centric approach to service interactions and value articulation
Experience with app-based troubleshooting and support features to assist users with service-related issues
Preferred
A product pro. You excel at identifying customer needs, determining problems to solve, and translating them into experience requirements that become user stories in a prioritized product backlog
Action- and execution-oriented. You're not afraid to ask questions to get the information you need
A relationship builder. You understand that strong relationships drive success
A customer-centric, data-driven strategist. You keep the customer at the center of everything you do
Experience in Services: Proven experience in managing service-related features, ensuring a user-centric approach to service interactions and value articulation
Benefits
Best-in-class Benefits
Array of options, expert guidance and always-on tools
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
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