Trident Consulting · 4 months ago
Process-Focused Super User – Manhattan WMS/OMS Deployment
San Ramon, CA
Full-time
Hybrid
Mid Level
$85K/yr - $100K/yr
3+ years expCEVA Logistics provides global supply chain solutions, and they are seeking Process-Focused Super Users to support the deployment and user adoption of Manhattan and Associates WMS and OMS platforms. This role involves acting as a subject matter expert during deployments, coordinating testing, and providing training and operational support.
AnalyticsArtificial Intelligence (AI)Big DataEnterprise Resource Planning (ERP)Information TechnologyMachine Learning
Responsibilities
Act as a liaison between warehouse operations, implementation engineers, and IT teams
Coordinate Quality Assurance (QA) and User Acceptance Testing (UAT) for site deployments
Support testing teams with test scripts, defect management, and execution tracking
Provide insights into operational workflows to guide system configuration and enhancements
Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs
Assist in the creation and delivery of site-specific training materials for warehouse staff
Provide hands-on training and system walk-throughs to site teams
Act as a key on-site resource during go-live to troubleshoot and escalate issues as needed
Partner with local operations teams to ensure alignment between system functionality and business processes
Identify improvement opportunities and lessons learned from each deployment to inform future rollouts
Support building and optimizing blueprint for repeatable ongoing deployments
Serve as a key contact for site managers and customer leads during pre- and post-go-live support
Qualification
Required
3–5 years of experience in warehouse operations, logistics systems, or deployment roles
Strong understanding of distribution center processes and how they map to Manhattan and Associates WMS functionality
Excellent communication skills with the ability to translate system behavior into operational impact
Comfortable leading training sessions and supporting users at all levels
Ability to travel to warehouse locations for deployment support
Organized, adaptable, and capable of handling multiple priorities during fast-paced implementations
Preferred
Bachelor's degree preferred; equivalent experience in warehouse operations or logistics will be considered
Hands-on experience with Manhattan (Manhattan Active preferred) WMS and/or OMS systems strongly preferred
Prior involvement in software testing, training, or site deployment efforts is a plus
Benefits
Comprehensive benefits including medical, dental, and vision coverage.
401(k) with company match.
Paid time off and holidays.
Professional development and career advancement opportunities.
Company
Trident Consulting
Trident Consulting expertise in big data, AI & analytics, cloud, infrastructure, ERP, Java frameworks and technologies, Engineering and R&D.
51-200 employees
H1B Sponsorship
Trident Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Shabana Siraj
CEO and Founder
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