recruitlytics LLC · 1 day ago
Customer Service Representative (Full Time)
San Francisco, CA
Full-time
Onsite
Entry Level
1+ years expRecruitlytics LLC is seeking a driven, people-focused Customer Service Representative to join their expanding team. In this role, you will deliver fast, accurate, and professional support across phone, email, and live chat while helping customers solve their issues efficiently.
Information Services
Responsibilities
Handle inbound customer questions through calls, emails, and chat, providing clear guidance and dependable support
Diagnose product or service concerns by using structured troubleshooting steps and asking targeted questions
Manage order-related requests including purchases, returns, refunds, exchanges, and adjustments using internal systems
Record every interaction thoroughly in the CRM, including actions taken, outcomes, and next steps, ensuring accurate case history
Escalate urgent or unresolved issues to leadership or technical departments, supplying complete context and recommended actions
Review customer feedback, trends, and service performance data to identify repeat issues and suggest workflow improvements
Participate in onboarding, coaching, and training sessions while actively contributing to smarter support procedures and resources
Build strong customer relationships through empathy, accountability, and a commitment to fixing the problem—not just replying
Achieve performance goals tied to responsiveness, resolution speed, quality, and customer satisfaction
Qualification
Required
1-2 years of experience in customer service, client support, or a customer-facing role (experience in SaaS, e-commerce, or retail is a plus)
High school diploma or equivalent required; college coursework or a degree is an advantage
Comfortable using CRMs and ticketing systems; familiarity with tools like Zendesk, Freshdesk, Salesforce, or similar platforms is preferred
Strong written and spoken English with a professional tone, clean grammar, and confident clarity
Solid problem-solving skills and the ability to follow documented procedures while adapting when situations change
Strong time-management habits, with the ability to prioritize tasks in a high-volume environment
Ability to remain composed under pressure and handle difficult conversations with patience and professionalism
Flexibility to support occasional evenings or weekends if business coverage requires it
Preferred
Excellent empathy and active listening skills with the ability to convert concerns into practical solutions
Basic technical confidence—able to walk customers through troubleshooting and interpret simple error messages or logs
Ability to multitask across multiple tickets, conversations, or chat windows without losing accuracy
Strong organization and precision, especially when documenting information and completing data entry
Team-first mindset with a willingness to learn, share knowledge, and support others when workloads shift
Additional languages are a bonus, though not required
Benefits
Medical, dental, vision coverage
Paid time off
Retirement savings options
Company
recruitlytics LLC
Coral Gables, Florida, US
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase