Senior Associate IT Customer Service jobs in United States
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L3Harris Technologies · 11 hours ago

Senior Associate IT Customer Service

positionPalm Bay, FL
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date2+ years exp

L3Harris Technologies is dedicated to recruiting high-performing talent and is a Trusted Disruptor in the defense industry. They are seeking a Senior Associate in IT Customer Service to provide end-user desktop support, manage IT tickets, and assist with compliance and ongoing projects.

CommercialInformation TechnologyNational Security
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual or physical
Manage assigned Tickets in IT ServiceNow at required SLA levels, elevate tickets to higher level support as required
Direct front-end support to users, first level support for desktop related items such as application issues and other IT related issues to include application, voice (phone) and data access issues
Deliver new systems to employees, remove equipment as required following the processes dictated by the security team
Support ongoing projects to replace or upgrade existing IT equipment as required
Assist with RMF and ICD503 compliance as required by security

Qualification

Windows desktop supportSecurity+ CE certificationSCCMActive DirectoryMicrosoft ExchangeNetworking conceptsTask balancingIT Desktop support experienceCommunication skills

Required

Bachelor's Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience
Active US Top Secret/SCI security clearance with CI Poly
Security+ CE or any DoD 8570 IAT Level I or higher approved certification

Preferred

Experience with Wyse Management Suite
Experience with Active Directory and Microsoft Exchange
Knowledge of basic networking concepts and working principles. Experience with Cisco Routers and Switches, Network Certification a plus
Experience with SCCM
Experience supporting RedHat, Centos or Ubuntu Linux
Excellent written and verbal communications skills
Experience providing direct IT Desktop support in a fast-paced environment
Ability to balance multiple tasks and changing priorities

Company

L3Harris Technologies

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L3Harris Technologies provides platform management system solutions for armed forces.
dateFounded in 1895
location
Melbourne, Florida, USA
people-size10001+ employees
web-link
https://www.l3harris.com

Funding

Current Stage
Public Company
Total Funding
$2.25B
2024-03-27Post Ipo Debt· $2.25B
1978-01-13IPO

Leadership Team

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Tania Hanna
Vice President Government & Customer Relations
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Chip Teets
Senior Director, International Programs, Products & Technology
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