activpayroll · 7 hours ago
Americas Payroll Coordinator
United States
Full-time
Remote
Entry, Mid Levelactivpayroll is a leading global professional service organization that provides integrated payroll solutions. The Americas Payroll Coordinator role focuses on managing customer payroll delivery across the Americas, ensuring accuracy and timeliness while providing exceptional customer service.
ComplianceFinanceFinancial ServicesHuman ResourcesPayments
Responsibilities
Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
Preparing monthly governance reports by country
Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Qualification
Required
Fantastic customer service skills
A knack for numbers
Ability to manage a varied workload with client and partner interaction
Self-motivated with a passion for great service delivery
Genuine commitment to delivering the highest standards of customer service
Unusually high attention to detail
Ability to spot errors or notice when things don't look right
Motivated to follow issues through to resolution
Good skills with databases, systems and software packages, especially Microsoft Excel
Proactive approach to customer management
Honest and authentic communication style
Ability to face into both positive and difficult conversations
Drive to be a brilliant team player
Support colleagues across the team to ensure consistent customer service delivery
Company
activpayroll
activpayroll is a global professional service organization, providing integrated Global Payroll & Mobility Solutions.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Tenzing
2020-01-29Private Equity
Recent News
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