SCOPE Eyecare & Healthcare · 5 hours ago
Key Account Manager – Retail UK National Accounts
United States
Full-time
Remote
Entry, Mid Level
2+ years expSCOPE Eyecare & Healthcare is seeking a Key Account Manager for their Retail UK National Accounts team. The role focuses on building collaborative relationships with key accounts in the Opticians Channel, ensuring the delivery of solutions that enhance business growth and meet profitability targets.
Dietary SupplementsHealth CareManufacturingPharmaceutical
Responsibilities
Developing trusted relationships with a portfolio of key customers, by understanding their needs and delivering solutions that drive their & our business forward
Expanding and networking relationships within these customers by continuously proposing solutions that meet their objectives
Devising strategies, recommendations, and briefing documents for working with these key accounts
Understand the key drivers behind our business with the key accounts; be able to identify and examine issues with KPIs and bring these to the attention of the national account team or the appropriate internal Scope team
Work with the Marketing Product Managers to compile specific marketing collateral as required by account
Flexible attitude to working at all levels with the account panel you have responsibility for, from training key account staff to help them understand, promote, and sell Scope products through to top-to-top meetings in your regional optical accounts
Be inquisitive about how the key accounts operate; work at identifying any needs outside of current Scope product offering and flag these with team management and other relevant internal departments
Act as a strong customer advocate within our business to ensure that all internal stakeholders understand the key challenges & opportunities in the Optical channel
Ability to build strong internal relationships to ensure that you have the support required to deliver against your targeted accounts
Serve as the link of communication between key customers and internal stakeholders
Work with Supply chain and customer services to ensure the correct products and services are delivered to customers in a timely manner
Liaise with Quality and Regulatory to address any issues as required
Understanding structural and policy changes at our key accounts
Attention to detail is a must with an ability to summarise and communicate the outputs of complex and lengthy documents
Flexible attitude to working hours and willingness to travel across Ireland and UK to meet with customers face to face, along with store visits to keep updated on fixtures and promotions
Qualification
Required
Business or Science related third level qualification required
2 to 3 years minimum customer facing experience in a territory or key account role
Ability to take on challenging product knowledge
Ability to prepare and present with influence on all levels within external customers and with internal stakeholders as well
Ability to influence and lead others without direct-line management responsibility
Energy, resilience, and enthusiasm is a key advantage in this role
Customer focused (both external and internal)
Ability to work well on one's own initiative and as part of a cross functional team
Communication and interpersonal skills - comfortable and capable of communicating with all levels within and outside the business both written and verbal with a high level of professionalism
High attention to detail
Organisational skills - self-motivated and able to demonstrate strong organisation and prioritisation skills in a sales and relationship management environment
Personal Effectiveness - must be able to work under pressure and autonomously; successfully manage a very diverse and demanding workload
Strong technical and computer literacy; skilled in the use of tools such as Word, PowerPoint, Outlook and Excel
Preferred
Professional qualifications and memberships desirable
Experience in account management within the Optical channel is desirable, specific experience with customers like Vision Express, Boots, Specsavers and Regional chains would be preferable
Company
SCOPE Eyecare & Healthcare
SCOPE is a Healthcare & Pharmaceuticals company with locations in Ireland, UK and USA that is dedicated to providing Healthcare Professionals & patients with high quality, effective and innovative products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kara Chan, MA, SHRM-CP
HR Business Partner (US)
Company data provided by crunchbase