SoNE HEALTH · 1 month ago
Lead Administrative Supervisor
Enfield, CT
Full-time
Onsite
Mid, Senior Level
3+ years expSoNE HEALTH is a healthcare organization focused on providing quality care to a diverse population. The Lead Administrative Supervisor oversees daily administrative functions in a Primary Care practice, ensuring efficient operations, compliance with regulations, and supervision of administrative staff to enhance patient satisfaction.
EducationHealth CareMedical
Responsibilities
Reviews all schedules in advance to assure appropriate booking per office guidelines
Schedules new patients and follow-up appointments
Schedules urgent testing at the request of the provider
Answers the phones and directs care per office protocols
Copying medical records for requests
Coordinates the online fax functions
Scans medical documentation into patient EMR
Taking copayments and payments to apply to patient accounts and setting up payment plans
Obtain medical records prior to new patient appointments
Oversee daily front-end clinic operations including front desk activities, patient and procedure scheduling, duties of each providers clinical coordinator
Audits schedules and adjusts for seasonal changes in demand
Ensure compliance with healthcare regulations such as HIPAA and OSHA
Develop and implement administrative policies and procedures to improve efficiency and patient care quality
Assure thorough training and onboarding of all new administrative staff
Assist in recruiting, training, and supervision of administrative staff
Coordinate staff schedules and process time off requests
Collaborate with the Office Manager in conducting performance evaluations and providing ongoing staff development opportunities
Foster a collaborative work environment that promotes team engagement and high performance
Routinely checks in with providers to assure office procedures are effective
Assist Office Manager when needed with bank deposits, processing invoices to Finance for final approval
Oversee efficient workflows to ensure reduced overtime
Address patient non-clinical inquiries and resolve complaints to ensure a high level of patient satisfaction
Work with Office Manager to implement strategies to improve patient flow, reduce wait times, cancellations, and No-shows
Work with Office Manager to implement strategies to ensure adequate personnel for patient telephone calls, patient appointments and procedure scheduling
Coordinate with clinical staff to ensure seamless patient care delivery
Ensure all administrative processes comply with federal, state, and local healthcare regulations
Conduct regular audits to assess compliance and implement corrective actions as needed
Stay updated on changes in healthcare laws and regulations affecting practice operations
Qualification
Required
High School Diploma or equivalent, Associate degree preferred
Minimum of 3-5 years of experience in medical office administration, preferably in a primary care setting
Proven experience in staff supervision and front-end clinic operations management
Proven ability to work through complex health insurance related processes
Strong leadership and organizational skills
Excellent communication and interpersonal skills
Proficiency in electronic health records (EHR) systems and medical billing software
Knowledge of healthcare compliance regulations and quality assurance practices
As a condition of employment at SoNE Health, all employees must reside in New Hampshire, Rhode Island, Maine, Vermont, Connecticut, or Massachusetts
For the safety and well-being of our employees, all employees are required to be fully vaccinated for influenza
Benefits
Medical, dental, and vision insurance
401(k) retirement plan with employer match
Short-Term Disability Insurance
Long-Term Disability Insurance
Basic Life & Accident Insurance
Flexible Spending Accounts
Voluntary Benefits
Earned time off, sick time, company holidays and one floating holiday
Paid Volunteer Time
Employee Assistance Program
Educational Assistance (Tuition Reimbursement) after one year of employment
Employee Discount Program for discounts on entertainment, travel, and shopping
Company
SoNE HEALTH
SoNE HEALTH is a clinically integrated network that focuses on population health.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Trumble
President and Chief Executive Officer
Trudi McKenna
Chief Financial Officer
Recent News
2025-09-23
Company data provided by crunchbase