TEKsystems · 8 hours ago
Technical Specialist
Winston-Salem, NC
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $130K/yr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Sr. Technical Specialist for Platform Services. This role involves ensuring technology operates correctly to deliver products to customers, resolving issues, and supporting various technology systems and networks.
Information Technology
Responsibilities
Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
Assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
Provide support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
Develops solutions to address manual and repeatable work or inefficient processes
Provide training for Operations Representatives on the various networks and systems that The Clearing House supports
Lead the response to major incidents affecting the Clearing house network, coordinating with cross-functional teams to restore service as quickly as possible
Proactively contact participants when surveillance systems identify connectivity issues
Interface with vendors and clients to repair and resolve installation issues
Support wide-area network services, and other communication lines, for all customer communication links
Implement changes in our customer-facing environments
Coordinate and participate in Disaster Recovery exercises
Prepare Operations for the implementation or decommission of services
Assist on various team projects to ensure Continual Service Improvements occur within Operation
Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
Perform root cause analysis of issues
Develop runbooks for recurring issues, system implementation, shutdown and recovery
Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
Support Java, WebSphere & File Transfer applications
Qualification
Required
Bachelor's degree or education/training in an IT related field
3+ years' experience with Cisco routers switches and Firewall
Experience in analyzing debugging issues as it applies to Cisco switches and routers
3+ years' experience with authoring management packs
3+ years' experience working with Database, MQ, WebSphere
3+ years' experience with Red Hat Linux and AIX Servers in an enterprise environment
3+ years of experience in developing and support of distributed financial services transaction processing platforms
Experience with payment products, operations, and technology
Experience with datacenter and monitoring
2+ years using VMWARE 5.X or 6.X
Experience using various versions of Windows Servers
Strong hands-on experience with JAVA server-side technology and J2EE App server preferably WebSphere
Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
Strong knowledge of relational database Microsoft SQL and DB2
Excellent analytical, troubleshooting and problem-solving skills
Must be detail oriented and organized in both thought and practice; Good verbal and written communication skills
Must have a professional demeanor and be able to effectively work with external customers, vendors and staff
Ability to work under pressure, handle conflicting priorities, set priorities, and handle multiple tasks and projects in a fast-paced environment
Must be a strong team player
Preferred
Experience with Open Banking, digital wallets, emerging payments, mobile payments
Unisys Mainframe Experience
CCNA, CCNP, MCSE and ITIL certification
IMB MQ, Connect Direct, SFTP, FTP experience
Linux Shell Scripting
Vendor management experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase