TEKsystems · 5 hours ago
Service Desk Technician
United States
Contract
Remote
Entry Level
$18/hr - $21/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are hiring a Tier 1 Service Desk Technician to support a growing non-profit education agency. The role involves providing first-level support for service and incident requests, troubleshooting technical issues, and ensuring satisfactory service for educators and support staff.
Information Technology
Responsibilities
Provide first-level support for service & incident requests
Respond to tech inquiries via ticket system, online chats, over the phone or perform remote sessions
Provide quick and effective assistance with information technology systems
Walk customers step-by-step through the problem-solving process
Troubleshooting of hardware and software
Create and provision account access
Log all service desk communications and document issue resolution using a ticket system
Frequently follow up with customers to ensure satisfactory service
Prioritizing and managing incoming IT service requests efficiently and with appropriate urgency
Collect data, triage issues & escalate as appropriate
Coordinate with other internal teams
Collaborating with hardware support teams for equipment repair or replacement
Inform customers about IT products, services, processes
Timely routing of issues and requests to appropriate teams
Qualification
Required
Bachelor's Degree in computer science, information systems, IT or equivalent experience preferred
1-3+ years of experience in a similar role
Strong problem-solving, analytical, and comprehension skills
Ability to quickly triage and resolve technical issues
The ability to break down technological processes and deliver clear, step-by-step instructions
Excellent verbal and written communication skills
Patient, friendly demeanor with a great aptitude for listening
Dedication to providing exceptional customer service
A growth mindset, a strong desire to learn and think 'outside the box' are essential for this role
Coordinating with security teams to address and prevent potential cyber threats
Demonstrated teamwork with eagerness to help other technical support workers and customers
Exceptional time management, punctuality and priority setting skills highly desired
Commitment to continuous learning and Service Desk operational improvements
Demonstrated ability to follow escalation paths and team communication protocols
Experience with Windows, MacOS and limited mobile devices
Proficient understanding of ticket management systems (i.e., Jira Service Management, Service Now, Fresh Service, etc.)
Productivity & communication application support (i.e., Microsoft 365, Google Workspace, Slack, Zoom, Teams)
Experience with Identity & Access Management and end-point solutions (i.e., Entra ID, Intune, MFA, Active Directory, Microsoft Defender)
Experience with Cloud-based platforms (i.e., Microsoft Azure, Salesforce, Confluence, SharePoint)
Experience using remote tools (screen sharing/control, RDP)
Experience of basic networking concepts (i.e., Internet, WiFi, Ethernet/LAN, routing, VPN, network printers)
Experience using directory & domain services (i.e., Active Directory)
Preferred
Experience in applying service desk best practices or ITIL certification a plus
Experience in applying service desk best practices and understanding the key differences of incident and request handling
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase