Plotline · 22 hours ago
Customer Success Manager – North America
San Francisco Office
Full-time
Onsite
Entry, Mid Level
2+ years expPlotline is expanding aggressively into North America and is seeking an early Customer Success Manager to deliver exceptional value to enterprise clients. This role involves guiding clients through onboarding, ensuring adoption of the platform, and building strong relationships to maximize customer satisfaction and ROI.
InternetPublishingSaaSSoftware
Responsibilities
Lead onboarding process for new enterprise customers
Provide proactive training, enablement, and ongoing health checks
Develop success plans aligned with customer business objectives
Serve as dedicated point of contact for strategic accounts
Build and maintain strong relationships with client decision-makers and champions
Advocate for client needs internally and ensure issues are resolved promptly
Monitor customer health metrics and drive product adoption
Communicate product updates, best practices, and new opportunities
Identify and support upsell/cross-sell opportunities in partnership with sales
Coordinate closely with sales, product, and solutions architecture to deliver an integrated customer experience
Provide structured feedback to influence product and process improvements
Contribute to documentation and resources to scale success programs
Qualification
Required
2+ years in Customer Success, Account Management, or related client-facing roles (ideally in SaaS/enterprise software)
Experience supporting enterprise customers and managing technical onboarding processes
Deep commitment to driving customer satisfaction and success
Outstanding written and verbal communication with both technical and business stakeholders
Skilled at building trust and rapport with diverse client roles
Analytical thinker comfortable with identifying issues and driving resolutions
Highly organized team player eager to work cross-functionally in a fast-moving environment
Passion for building repeatable, data-driven success motions
Company
Plotline
Plotline builds a global SaaS product that empowers organizations to understand their customers better.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2.6MKey Investors
Elevation Capital
2024-05-02Seed· $2.6M
Leadership Team
Adarsh Tadimari
Co-Founder
Company data provided by crunchbase