Open Partners · 11 hours ago
Client Partner (Seattle)
Seattle, WA
Full-time
Hybrid
Senior LevelOpen Partners is a leading agency focused on driving strategic vision and performance through strong client relationships. The Client Partner role is pivotal in leading client strategy, driving commercial growth, and shaping marketing direction with clarity and influence.
AdvertisingPublic RelationsSEOSocial Media Management
Responsibilities
Lead the development and deployment of Effectiveness Roadmaps, RISE strategies, Annual Plans and Business Reviews, ensuring alignment with client priorities and OP’s consultancy vision
Own the creation and delivery of strategic narratives that integrate media, data and creative into a unified story that drives business outcomes
Proactively identify strategic opportunities and risks; bring clear, structured recommendations to influence long-term direction
Lead client meetings with confidence, clarity and consultancy authority, setting the tone for cross-discipline collaboration and strategic integration
Brief and partner with the Client Delivery Centre of Excellence to ensure output quality, alignment and operational excellence
Shape how cross-functional teams collaborate and maintain standards across portfolios
Leads a high-performing client team by setting strategic direction, ensuring clarity of roles and expectations, and creating the conditions for integrated excellence
Own commercial performance for your client portfolio - including revenue, margin, forecasting and contract management
Identify and convert upsell, cross-sell and expansion opportunities based on strategic needs and growth levers
Maintain ≥95% forecasting accuracy and ensure all scopes and commercials are aligned to roadmaps and strategic plans
Partner with Principals on multi-year contracts or renegotiations; ensure commercial conversations are grounded in strategic value and demonstrable impact
Understand client business models deeply, connecting OP’s work to commercial KPIs, financial outcomes, and long-term value creation
Build deep, trusted relationships across all levels, acting as a true partner and advisor
Develop and maintain client Champions who advocate for OP within their organisation and influence senior stakeholders
Spend meaningful physical time with clients through onsite sessions, immersion days, planning meetings and workshops to deepen understanding, strengthen trust, and accelerate impact
Demonstrate exceptional communication and influence: guide clients through ambiguity, challenge constructively, and align stakeholders around strategic direction
Lead or support senior conversations, ensuring OP shows up with consultancy-grade presence, empathy and authority
Represent OP with professionalism and credibility, consistently strengthening our reputation and values in every interaction
Use structured thinking, foresight and analytical rigour to solve complex marketing, commercial and organisational challenges
Prioritise initiatives and solutions based on business impact; turn insight into action with clear sequencing and decision pathways
Lead hypothesis creation, testing and experimentation plans that deepen learning and accelerate growth
Help clients navigate change, uncertainty and transformation, bringing clarity, confidence and next-step options
Contribute to OP’s collective intelligence by sharing perspectives, thought leadership, and strategic frameworks
Help define how AI, automation and agent-based systems should be applied for clients and internally
Demonstrate strong integrated knowledge across media, creative and data disciplines, ensuring all recommendations ladder into business outcomes
Act as the single source of truth for the client narrative, synthesising specialist input into a coherent, compelling story
Ensure all work across disciplines is aligned, integrated and consistent with the strategic direction of the account
Provide structured feedback to Delivery and specialist teams that improves the quality, coherence and impact of outputs
Bring perspectives on innovation, market shifts and best practice to elevate integrated thinking across teams
Qualification
Required
Proven experience in a client-facing strategic or consultancy environment
Advanced strategic and analytical capability; able to turn insight into integrated recommendations
Demonstrated relationship-building and influencing skills across seniority levels
Strong commercial grounding (forecasting, budgeting, fees, value creation)
Excellent communication and narrative-building skills; confident presenting to senior stakeholders
A high standard of professional excellence and personal accountability
Preferred
Experience working across media, creative and data disciplines
Exposure to growth strategy, marketing transformation or commercial modelling
Experience leading integrated planning or cross-functional projects
Experience preparing or presenting to C-suite audiences
Benefits
Competitive Benefits
Company
Open Partners
Open Partners is an advertising agency firm that provides digital strategy, public relations, SEO, and social media management services.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Elliot Muscant
Chief Executive Officer
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