Miller Pipeline · 17 hours ago
Operations Coordinator
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expMiller Pipeline is a leader in building and maintaining America’s infrastructure, and they are seeking an Operations Coordinator to support field operations. The role involves tracking and scheduling projects, maintaining records and supplies, and communicating with community utility providers, homeowners, and work crews.
Industrial Engineering
Responsibilities
Work closely with customers to pull and submit work orders; review progress reports weekly. Ensure work orders are reviewed and closed properly. Coordinate and send out work orders to complete restoration efforts or mitigate customer complaints/inquiries
Create and maintain tracking log to schedule utility work on mains, commercial and residential services; maintain information of completed work and new projects to be scheduled, as well as new locates
Assist in reviewing compliance-related issues and help foremen resolve issues related to documentation/procedures
Assist in activating permits for worksites
Call customers to schedule gas service repair or replacement. Coordinate neighborhood service appointments with foremen and customers
Contact a service such as One-Call, Dig Safe, or 811 to report excavation activity plans and request utility markings. Follow up on request status
Respond to customer questions about job sites and how the jobs will be performed according to the work order. Facilitate the resolution of customer complaints. Review allegations of damage or incidents and compile reports for Risk department
Handle reporting and data tracking including the status of concrete and asphalt restoration, O&M services, bore profiles, damage reports, monthly forecasting, daily productivity, etc
Preview submitted work requests via the contractors’ inbox; obtain notes and speak to builders and/or other contractors, possibly homeowners, on a job site to help Miller Pipeline work crews understand potential issues and preventions/solutions
Plan for traffic control, sewer locators and/or horizontal directional drilling as needed
Build positive professional relationships with each crew and customer
Submit timesheets to Payroll department weekly
Act as Proctor for Operator Qualification (OQ) testing if needed
Order supplies for warehouse if needed
Qualification
Required
1+ year professional work experience
High school diploma or equivalent
Current and valid driver's license
Ability to drive company vehicles (pickup trucks and other non-commercial motor vehicles)
Proficiency with Microsoft Office, especially Outlook and Excel
Preferred
Technical or post-secondary education in a related field
6+ months' hands-on utility work and/or familiarity with utility construction work
Benefits
Growth opportunities for career advancement (Grow Here at Miller Pipeline)
Competitive wages and industry-leading benefits
A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation (Our Core Values)
On-the-job work and safety training
Employee recognition programs, Employee Care Fund, and more (also see Annual Company Picnics)
Company
Miller Pipeline
Miller Pipeline is the single-source, premier provider for all underground construction system solutions in transmission, distribution, and water/wastewater management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-04-09Acquired
Leadership Team
Jeff Sutcliffe
Chief Financial Officer
Recent News
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