Collaboredge Inc · 10 hours ago
A014 - ITAM Desktop Tier III Technician
Washington, DC
Full-time
Onsite
Senior Level
5+ years expCollaboredge Inc is seeking an ITAM Desktop Tier III Technician responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets. The role involves providing Tier III support for escalated technical issues, onboarding and user support, and maintaining accurate records of IT assets.
Information Services
Responsibilities
Advanced Imaging, Configuration, and Deployment
Perform advanced imaging and configuration of Windows-based desktops and laptops
Deploy and set up hardware, ensuring all devices are properly configured
Break/Fix Troubleshooting and Tier III Support
Provide Tier III support for escalated technical issues
Diagnose and resolve advanced problems with Windows operating systems and desktop applications
Onboarding and User Support
Support onboarding by configuring and deploying user-specific hardware and software
Provide guidance and training to end-users
IT Asset Management
Maintain accurate records of deployed IT assets in asset tracking tools
Support asset lifecycle management, including procurement and decommissioning
Process Improvement and Collaboration
Proactively identify opportunities for system modifications and process optimizations
Collaborate with network and development teams to align technical solutions with business goals
Qualification
Required
Minimum 5 years of experience in providing help desk support for Windows operating systems
Strong understanding of endpoint protection and management tools
Extensive criminal history background check will be required
Preferred
ITIL v4 Foundation Certification
CompTIA A+ Certification or equivalent technical support certification
Company
Collaboredge Inc
Collaboredge Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase