EMR · 8 hours ago
IT Servie Desk Analyst
United States
Full-time
Remote
Mid Level
4+ years expEMR is a technology company seeking a Service Desk Analyst for a full-time remote role. The Service Desk Analyst will provide technical support to users, troubleshoot IT-related issues, and deliver outstanding customer service, while maintaining technical documentation and ensuring efficient system operations.
Environmental Consulting
Responsibilities
Support the Service Desk operations with a strong focus on Joiners, Movers, and Leavers (JML)
Managed user access provisioning/de-provisioning, role changes, system permissions etc
Ensured compliance with policies, SLAs and ITIL best practices
Qualification
Required
4-5 years of work experience
User account management (Joiners, Movers, Leavers)
Active Directory (create, modify, disable users & groups)
Microsoft 365 / Exchange (mailboxes, access)
Identity & Access Management (IAM) principles
Ticketing systems
Basic Windows OS & application support
Hardware & asset management (laptops, peripherals) life cycle
Clear communication (technical & non-technical users)
Attention to detail (critical for access control)
Time management & prioritisation
Customer service mindset
Problem-solving & troubleshooting
Ability to follow processes accurately
ITIL® 4 Foundation
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft 365 Fundamentals (MS-900)
Service Desk & Support Certifications
CompTIA A+
CompTIA ITF+
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
Microsoft Certified: Identity and Access Administrator Associate (SC-300)
Company
EMR
For people to thrive, so must our planet. At EMR, we protect our planet by finding new ways to transform today’s materials into tomorrow’s.
1001-5000 employees
H1B Sponsorship
EMR has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Advanced Propulsion Centre UK
2020-11-16Grant
Leadership Team
Chris Sheppard
Group CEO
Phillip Sheppard
Founder
Recent News
Company data provided by crunchbase