FOCO · 2 days ago
Customer Service Representative (On-Site) - NJ
Piscataway, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expFOCO is a worldwide leading manufacturer of sports and entertainment merchandise. They are seeking a passionate sports fan and motivated Onsite Customer Service Representative to provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively.
ApparelConsumer GoodsE-CommerceSports
Responsibilities
Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service
Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction
Maintain a strong understanding of our product line to provide accurate information and recommendations to customers
Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer
Gather customer feedback to help improve our services and product offerings and communicate insights to the management team
Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience
Uphold the company’s values and mission in every customer interaction, promoting a positive and professional image of the brand
Qualification
Required
2+ years of customer service experience
Experience with Zendesk and Shopify is REQUIRED
High school diploma or equivalent
Fluency in English
Strong communication skills, both verbal and written
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in using customer service software and Microsoft Office Suite
Must be able to pass a background check
Flexibility to work various shifts, including weekends and holidays
Show up for work!
Come on time and be committed to be your best
Preferred
Passion for sports and a good understanding of our product offerings is a plus
Benefits
Competitive salary and benefits package.
Opportunity to work in a vibrant, sports-focused environment.
Climate Controlled office setting.
Career growth and development opportunities.
Employee discounts on our products.
A supportive team culture that values collaboration and innovation.
Company
FOCO
FOCO is an e-commerce company that offers apparel, accessories, toys, collectibles and novelty items for men, women and kids.
501-1000 employees
Funding
Current Stage
Late StageRecent News
capital-riesgo.es
2025-10-31
capital-riesgo.es
2025-10-23
2025-10-17
Company data provided by crunchbase