interworks.cloud · 1 day ago
Customer Succces Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expInfiterra is a B2B SaaS platform focused on transforming the subscription economy. The Customer Success Manager will manage the entire customer relationship lifecycle, ensuring seamless onboarding, driving product adoption, and identifying retention and expansion opportunities.
Cloud ComputingIaaSInformation TechnologyPaaSSaaSSoftware
Responsibilities
Lead customer onboarding and implementation to ensure seamless rollout across teams and business units
Serve as a consultant by uncovering business drivers, challenging requests, and guiding customers to sustainable solutions
Deliver training and enablement sessions to drive robust product adoption
Maintain ongoing customer relationships post-onboarding
Conduct QBRs and strategic reviews, aligning product usage with customer objectives and KPIs
Monitor product adoption, usage, and customer health indicators
Proactively identify and address retention risks
Develop and pursue expansion and cross-sell opportunities in collaboration with the Sales team
Own renewal processes and ensure clear, measurable value realization for customers
Represent the voice of the customer, providing structured feedback to Product and Support teams
Partner closely with Sales to ensure smooth transitions and aligned account strategies
Qualification
Required
4+ years of experience in Customer Success, Consulting, or Account Management within a B2B SaaS environment
Proven track record of owning customer accounts end-to-end, including onboarding, QBRs, renewals, and expansion
Demonstrated consultative approach with the ability to challenge customer thinking and reframe requests based on business value
Experience navigating complex SaaS products and multi-stakeholder environments
Confidence engaging with senior stakeholders and C-level executives
Willingness to travel as needed
English: Professional fluency
Preferred
German: A very strong plus
Spanish: A very strong plus
Benefits
Fully remote work
Work-from-anywhere scheme (travel and work)
Flexible working hours
Learning & development budget
Collaborative, tech-driven team culture with international diversity
Company
interworks.cloud
interworks.cloud transforms Traditional IT Service businesses to Cloud Solution Providers.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-09-30
Company data provided by crunchbase