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Rockland Federal Credit Union · 1 month ago

Fraud Investigator

Canton, MA

Full-time

Onsite

Mid, Senior Level

$38/hr - $42/hr

Rockland Federal Credit Union is committed to protecting its members from financial crime, and they are seeking a Fraud Investigator to detect, investigate, and mitigate fraud and identity theft. The role involves monitoring alerts, conducting investigations, and collaborating with various teams to enhance fraud prevention efforts.

FinanceFinancial ServicesNon Profit

Comp. & Benefits

Responsibilities

Serves as a subject matter expert in digital payments, card fraud, ACH and wire activity, account takeover, synthetic Identity theft, and other emerging scam typologies

Monitors and analyzes alerts generated through Verafin, NICE Actimize, and Keystone for potential fraud or identity theft

Investigates suspicious or unauthorized activity involving Payrailz A2A, debit/credit card transactions, mobile deposits, online banking, and new member account openings

Prepares well-written detailed investigation summaries, documenting findings, evidence, and financial impact

Identifies and documents Identity Theft Red Flags in accordance with the Red Flag Program, ensuring that detection, response, and mitigation actions are properly logged

Conducts root-cause analysis of confirmed identity theft incidents and recommends enhancements to member authentication, new account verification, or monitoring controls

Works collaboratively with BSA, Account Services, IT, Member Solutions and Branches to respond quickly to red-flag alerts, account takeovers, and compromised identities

Plays a key role in documenting and monitoring Identity Theft Red Flags in accordance with RFCU's Identity Theft Prevention Program and the regulatory requirements, maintaining documentation and ensuring compliance with the institution's written program

Monitors key indicators of identity theft (e.g., suspicious address changes, unusual account activity, discrepancies in identification documents)

Updates Red Flag risk assessments, reporting metrics, and control documentation at least annually or as fraud trends evolve

Assists in the training of employees on identity theft prevention, detection, and response procedures

Prepares regular compliance reports for management and the Board of Directors, highlighting patterns, controls, and emerging threats

Collaborates with BSA team to identify suspicious activity for Suspicious Activity Report (SAR) consideration

Maintains working knowledge of Regulation E, BSA/AML, FACTA, NACHA, and FFIEC guidelines relevant to fraud and identity theft

Participates in 314(b) information sharing and maintains communication with law enforcement as appropriate

Develops and maintains fraud and ID theft metrics, dashboards, and monthly reports for management and regulatory review

Supports the testing, tuning, and implementation of new fraud-detection rules and AI/ML models within Verafin and Actimize

Assists with the integration of fraud and identity theft controls across RFCU systems, including Keystone and Payrailz

Contributes to the creation and maintenance of departmental policies, procedures, and member communication templates related to fraud and identity theft

Serves as a technical and procedural resource to Fraud Analysts and BSA staff

Provides ongoing coaching, training, and guidance on fraud typologies and Red Flag response

Leads periodic case reviews and post-incident debriefs to strengthen institutional knowledge and resilience

Additional duties as assigned

Qualification

Fraud DetectionIdentity Theft PreventionRegulatory KnowledgeVerafinNICE ActimizeData AnalysisCoaching SkillsCommunication SkillsTeam Collaboration

Required