SouthState Bank · 3 hours ago
CB Customer Service Representative - Decatur, AL
Corporate Billing
Full-time
Onsite
New Grad, Entry LevelSouthState Bank is a trusted financial partner known for its commitment to helping customers. The Corporate Billing Customer Service Representative is responsible for contacting customers regarding payment statuses, documenting information, and providing excellent customer service through various communication channels.
BankingFinanceFinancial ServicesLendingWealth Management
Responsibilities
Make an average of 65 calls a day
Articulate and Demonstrate Excellent Customer Service
Work buyout schedules if assigned
Perform research on past-due invoices
Work email and statement exceptions if assigned
Work return mail if assigned
Document status updates in cbCentral in a clear and concise manner
Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner
Solicit customer enrollment for e-mail statements
Work and resolve assigned tasks in cbCentral in a timely and accurate manner
Escalate payment status issues to Collections Management
Train new collectors on collection policies/procedures and system use
May assist with dispute resolution process
Qualification
Required
High school graduate or equivalent is required
Excellent verbal and written communication skills are required as well as excellent customer relations skills
Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
General computer skills including e-mail usage
Must effectively manage workflow and assignments-appropriately prioritizing work
Attention to detail and accuracy is required
Preferred
Proficiency in Microsoft Office Suite
Company
SouthState Bank
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward.
Founded in 1934
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-09IPO
Leadership Team
D
Dan Bockhorst
Executive Vice President Chief Credit Officer
Recent News
2025-12-16
2025-10-24
Company data provided by crunchbase