Hexaware Technologies · 11 hours ago
HRSD -Business Process Consultant
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expHexaware Technologies is a leading global IT Services company dedicated to driving digital transformation and innovation. They are seeking an HRSD - Business Process Consultant to implement and optimize ITIL® Service Management processes, improve productivity, and ensure stakeholder engagement.
BankingConsultingInfrastructureInsuranceInsurTechSoftware
Responsibilities
Implement/Standardize/Optimize ITIL® Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers
Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios
Reengineer existing processes and design new processes to dramatically improve productivity, quality, and service, ensuring appropriate stakeholder input and buy-in
Qualification
Required
Experience with Scrum & SAFe Agile framework, user story estimations, backlog refinement and defining acceptance criteria
Business Analyst certification is a must
Experience in writing functional test cases, functional testing of user stories as per defined acceptance criteria
Minimum IT experience required is 10+ years out of which at least 6-8 years in ITIL® process functional consulting domain or ITIL® Process owner/manager experience
Strong oral and written communication skills with the ability to communicate technical information in non-technical language
Proven people management skills for 8 – 10 people team
Experience of performance data analysis of ITIL® processes
Company
Hexaware Technologies
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology.
10001+ employees
H1B Sponsorship
Hexaware Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (629)
2024 (703)
2023 (510)
2022 (648)
2021 (647)
2020 (1064)
Funding
Current Stage
Public CompanyTotal Funding
$67.69MKey Investors
MAPE Advisory GroupGeneral Atlantic
2021-10-23Acquired
2013-01-01Post Ipo Equity
2006-10-01Post Ipo Equity
Leadership Team
P R Chandrasekar
Vice Chairman & CEO
Srikrishna Ramakarthikeyan
CEO
Recent News
Business Standard India
2026-01-22
2025-12-25
Hindu Business Line
2025-12-17
Company data provided by crunchbase