The Peacock Inn · 1 day ago
Front Desk - Hotel
Lambertville, NJ
Full-time
Onsite
New Grad, Entry LevelThe Peacock Inn is seeking experienced and team-oriented candidates for the Front Desk Agent position. The role involves greeting guests, managing reservations, and ensuring a pleasant experience for all hotel visitors.
Restaurants
Responsibilities
Greets guests, check guests in and out of their rooms
Ensures that every guest has an enjoyable experience at the hotel
Answer guest inquires including recommending activities and restaurants
Maintain safety of guest’s luggage when houseman is not available
Manage online and phone reservations
Manage updated records of bookings and payments
Obtain guests contact details and stay dates
Process all payments and verify credit card data
Provide information about hotel, available rooms, rates, amenities, and payment options
Responds to guests complaints in a professional and timely manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services when appropriate
Qualification
Required
Must possess computer literacy
Must possess a professional, polished image through in-person and phone interaction
Excellent communication skills, both written and verbal
Well developed and multi-tasking, organizational skills, and detailed oriented
Ability to work in fast-paced environment and work well under pressure
Ability to handle sensitive information and keep strictly confidential
Candidate must be dependable and reliable
High school diploma and or equivalent
Preferred
Bilingual in Spanish a plus, however, not required
Benefits
Competitive Salary
Flexible schedule
Comprehensive training
Medical Insurance
401(k) Plan
Paid Sick time (NJ)
Great Discount Program
Company
The Peacock Inn
The Peacock Inn, which has been in operation since 1911, blends a rich history with traditional and modern style to create a sophisticated, intimate atmosphere.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase