LG Energy Solution · 21 hours ago
Senior Service Engineer
Westborough, MA
Full-time
Hybrid
Senior Level
$97K/yr - $146K/yr
5+ years expLG Energy Solution Vertech, Inc. is a full-service energy storage system supplier and integrator. The Sr. Service Engineer will provide advanced technical support for battery energy storage systems, diagnosing and resolving complex software and system-level issues while collaborating with various engineering teams to ensure optimal performance.
ChemicalEnergyManufacturing
Responsibilities
Serve as the primary technical resource for AEROS-related issues on operational BESS sites, providing Level 2/3 support to our field personnel for software and integrated system troubleshooting
Analyze system logs, alarms, and performance data to identify root causes of operational issues and implement corrective actions
Collaborate with Software, Network, and Performance Engineering teams to resolve escalated issues, apply patches, and validate fixes in live environments
Maintain and update service documentation, including troubleshooting guides, knowledge base articles, and SOPs for software-related service tasks
Support remote diagnostics and, when necessary, provide on-site assistance for critical issues impacting system availability or performance
Monitor trends in recurring issues and contribute to continuous improvement initiatives for service processes and system reliability
Assist in lifecycle planning by identifying software dependencies, obsolescence risks, and upgrade requirements for deployed systems
Provide technical training and guidance to field service technicians and engineers on AEROS functionality and integrated system troubleshooting
Additional technical and administrative functions may be assigned as needed
Qualification
Required
Bachelor's degree in computer science, electrical engineering, or related technical field
5+ years of experience in software/hardware troubleshooting for complex systems, preferably in industrial, BESS, or renewable energy applications
Strong understanding of Linux environments, networking fundamentals, and system-level integration concepts
Proficiency in analyzing logs, debugging basic software issues, and using diagnostic tools
Familiarity with networking and serial communication protocols such as SPI, I2C, UART, and CAN, Modbus TCP/IP
Excellent communication skills for cross-functional collaboration and customer interaction
Ability to work independently in a fast-paced multi-project environment
Preferred
Proficiency in C, C++, C#, Python, Perl, or other scripting language for analytics and diagnostics
Knowledge of CMMS systems, BESS maintenance, and asset lifecycle management practices
Prior exposure to SCADA systems, battery & energy management platforms, and power electronics
Benefits
100% employer sponsored medical, dental and vision insurance
Flexible working hours
Company
LG Energy Solution
LG Energy Solution provides a variety of energy solutions.
10001+ employees
H1B Sponsorship
LG Energy Solution has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (23)
2023 (12)
2022 (15)
2021 (11)
Funding
Current Stage
Public CompanyTotal Funding
$3B2024-06-24Post Ipo Debt· $2B
2023-09-19Post Ipo Debt· $1B
2022-01-28IPO
Leadership Team
Peter Kyungsuk Pyun
업무혁신그룹장 (CIO, aka. Head of Process Innovation & IT Group)
Recent News
2026-01-22
Morningstar.com
2026-01-22
2026-01-22
Company data provided by crunchbase