Atlantic Health · 23 hours ago
Analyst - IT Support
Morristown, NJ
Full-time
Onsite
Entry Level
1+ years expAtlantic Health System is one of the leading non-profit health care systems in the nation. The Analyst - IT Support position serves as a central coordinator for training and IT support activities, focusing on managing training enrollment requests and ensuring timely updates within the Learning Management System (LMS).
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Responsibilities
Manage and process training enrollment requests within the LMS, ensuring accuracy and timely updates
Correspond directly with customers via the Epic Training inbox, addressing training-related questions, scheduling needs, and troubleshooting access issues
Handle and resolve Epic training-related ServiceNow tickets, escalating to appropriate teams when necessary and ensuring all interactions are documented
Partner with the Security team and HR onboarding team to ensure new hires receive required training and security access
Monitor and assign ServiceNow tickets for IT support requests, ensuring timely handling and resolution
Communicate professionally and promptly with customers, providing updates and ensuring a positive experience
Maintain accurate documentation of all interactions and actions taken in the service management system
Utilize internal resources and knowledge bases to provide accurate information and resolve inquiries
Collaborate with IT teams and training staff to ensure smooth coordination and support
Maintain confidentiality regarding patient care and employee information at all times
Demonstrate strong multitasking and prioritization skills in a fast-paced environment
Perform other duties as assigned
Qualification
Required
High School diploma required, technical certification or Associate degree in Computer Science
Minimum 1 years' experience in a similar role
Must be familiar with a range of technology products and services but may specialize in a particular type of system or the technology used by a certain industry
Strong knowledge of healthcare terminology and clinical roles
Experience with Learning Management Systems (LMS) and training coordination
Proficiency in ServiceNow or similar ticketing systems
Excellent organizational and communication skills
Ability to work collaboratively with cross-functional teams, including Security and HR
High attention to detail and ability to manage multiple priorities
Benefits
Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance
Company
Atlantic Health
Atlantic Health is at the forefront of medicine, setting standards for quality health care in New Jersey, Pennsylvania and the New York metropolitan area.
10001+ employees
H1B Sponsorship
Atlantic Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (15)
2023 (10)
2022 (11)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Saad Ehtisham
President & CEO
C
Colleen McManus
Executive Director, System Operations
Recent News
2025-12-04
2025-11-12
Company data provided by crunchbase