Therma-Tru Doors · 5 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$37K/yr - $37K/yr
2+ years expFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers, managing inbound calls and emails regarding product and warranty questions.
ManufacturingReal Estate
Responsibilities
Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions
Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support
Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes
Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN
Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures
Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping
Qualification
Required
High School diploma or equivalent required
2+ years experience in a contact center or other fast-paced customer service environment required
Excellent professional communication skills required, both verbal and written
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation
Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy
Preferred
Associate's or Bachelor's degree is preferred
Prior ERP (SAP, Oracle, etc.) experience preferred
Benefits
Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.
Company
Therma-Tru Doors
Therma-Tru is the leading entry door brand most preferred by building professionals.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2003-11-07Acquired
Leadership Team
Cassie Rogers
Human Resources Business Partner
Recent News
2025-12-18
MarketScreener
2025-07-02
Company data provided by crunchbase