BancFirst · 2 weeks ago
Call Center Agent - PT
OKLAHOMA CITY, OK, US
Full-time
Onsite
New Grad, Entry LevelBancFirst is committed to investing in the future of Oklahoma communities, offering personal and commercial products, trust, insurance, and investment services. They are seeking a Call Center Agent to interact with customers by phone, enhance customer satisfaction, and efficiently process various telephone requests.
BankingCommercialFinancial Services
Responsibilities
Interacts with customers by phone as a Customer Service Representative
Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation
Provides accurate account maintenance
Provides extraordinary customer service
Practices security procedures and protects customer confidentiality and privacy
Perform other duties and special projects as requested
Regular and consistent attendance is an essential function of this position
Qualification
Required
Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
Outstanding listening and communication skills, both written and verbal
Willing to handle customer questions and concerns with efficiency and diplomacy
Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications
Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking
Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
Detail oriented and able to manage multiple tasks
Strong attention to detail with high concern for data accuracy
Developed critical thinking and decision making skills
Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays
Demonstrated good attendance and punctuality
Preferred
Bilingual (Spanish) a plus
Benefits
Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
Company
BancFirst
BancFirst provides a range of commercial banking services to retail customers, and small to medium-sized businesses.
Founded in 1984
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65M2015-04-28Post Ipo Equity· $3.65M
1993-04-08IPO
Leadership Team
Kevin Callahan
Chief Technology Officer
Kevin Lawrence
Chief Financial Officer
Recent News
2026-01-23
2025-10-17
2025-07-18
Company data provided by crunchbase