Macy's · 4 days ago
Manager, Backline Credit
Tampa, FL
Full-time
Onsite
Entry, Mid Level
1+ years expMacy's is a storied company that has been a part of American culture for over 160 years. The Manager of Backline Credit oversees operations related to billing disputes and fraud claims, ensuring excellent customer service and compliance while managing a team to maximize business effectiveness.
Consumer GoodsFashionRetail
Responsibilities
Oversee colleagues responsible for delivering excellent customer service through highly regulated backline bill adjustment functions; implement methods to enhance job knowledge, productivity, turnaround time, and work quality
Collaborate with Macy’s management across locations to ensure operational consistency and maximize effectiveness
Manage team operations, including interviewing, hiring, training, assigning work, evaluating performance, coaching, addressing complaints, and resolving employee concerns
Develop high-performing team members who understand the impact of their actions on customer accounts; provide training, coaching, and necessary tools or resources to support success
Review and analyze daily, weekly, and monthly reports; identify trends and communicate changes to the appropriate business groups
Ensure compliance with legal requirements and that departmental standards are consistently met or exceeded
Maintain regular and dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
Ability to oversee and develop a team, including hiring, training, performance evaluation, coaching, and addressing employee concerns
Ability to work effectively with cross-functional teams, including MCCS Management and external business partners, to ensure operational consistency and maximize business effectiveness
Ability to review, analyze, and interpret reports on a daily, weekly, and monthly basis; identify trends and communicate changes to the appropriate business groups
Ensure legal requirements are met and departmental standards are consistently followed or exceeded
Strong ability to resolve employee concerns and operational issues, ensuring smooth team and business operations
Practice open, continuous communication and present information in a clear and concise manner
Knowledge of MS Office programs to efficiently perform administrative tasks and data management
Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
1-2 years of related experience preferred
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
Occasionally required to move about the workplace and reach with hands and arms
Requires close vision
Able to work a flexible schedule based on department and company needs
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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