SECU · 8 hours ago
Associate Loan Account Servicing Technician
Wake Forest, NC
Full-time
Onsite
New Grad, Entry Level
0+ years expSECU is a credit union that believes in the philosophy of 'People Helping People', and they are seeking an Associate Loan Account Servicing Technician. This role involves maintaining and servicing existing loans, processing inquiries, and assisting with account maintenance and departmental reconciliation.
AccountingBankingFinancial Services
Responsibilities
(40%) Address phone/email/fax inquiries, questions, or concerns on consumer and mortgage loans
(40%) Processing payoff quote requests, processing Verification of Account requests for consumer and mortgage loans
(10%) Miscellaneous account maintenance. Assist with department reconciliation of daily transactions for end of day balancing
(10%) Other duties as assigned by manager
Qualification
Required
Associate's Degree in Business, Finance, Real Estate, Accounting. Additional five years of relevant experience can be considered in lieu of degree
0-2 years of experience in Mortgage or Loan Servicing, Customer Service, Cashiering, and GSE guidelines
Must possess a working knowledge of Microsoft Office and databases
Actively supports/promotes changes geared toward department process improvement and growth
Must adhere to the work schedule and attendance policy established by manager
Exhibit independent work ethic with excellent analytical skills and the ability to conduct research
Must be organized and able to manage detailed work accurately and timely
Must be able to prioritize responsibilities to ensure deadlines are met
Must be flexible and able to adapt to change while prioritizing complex tasks and efficiently managing time
Must have the ability to work independently as well as within a team environment
Must possess a high level of self-control, self-confidence, positive attitude, and neat appearance
Must be fluent in English and possess strong verbal and written communication skills, and problem-solving abilities
Must understand and be dedicated to the Credit Union philosophy and willing to engage in ongoing training and professional development
Must adhere to the work schedule and attendance policies established by the Credit Union
Preferred
Bachelor's Degree
Mortgage/Loan Servicing Experience
Company
SECU
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Leigh Brady
President and CEO
Recent News
2025-10-23
State Employees' Credit Union (SECU)
2025-09-17
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