Kraken · 1 day ago
Head of Product - Comms
New York, NY
Full-time
Hybrid
Director/Executive
$230K/yr - $280K/yr
8+ years expKraken is a technology company focused on creating a smart, sustainable energy system. As the Head of Product - Comms, you will own the portfolio of products that enable customer engagement across voice and digital channels, leading a team of product managers to enhance customer experiences and drive climate impact.
BitcoinBlockchainCryptocurrencyEthereum
Responsibilities
Own the portfolio of products that enable customer engagement across voice and digital channels
Lead and grow a team of product managers
Scale and modernise an established portfolio
Decide where Kraken differentiates, where we integrate, and where we deliberately do less
Run the portfolio with clear bets, explicit trade-offs, and ruthless prioritisation
Bring a strong point of view on where AI meaningfully improves communications products
Lead, coach, and develop product managers with a player-coach mindset
Be a highly trusted, autonomous leader within the product organisation
Actively raise the bar for product management and Kraken culture
Qualification
Required
8+ years in SaaS product management, including senior leadership experience
Experience with CCaaS, voice platforms, digital messaging, or adjacent customer engagement systems
A world-class product mindset with strong opinions held lightly
Structured thinking and comfort navigating technical and business trade-offs
Strong commercial instincts and a value enablement lens
Excellent executive communication skills, written and verbal
Hands-on experience using AI in product management, paired with sound judgment about its limits
Proven experience coaching and developing product managers
Preferred
Experience building or leading products in complex or regulated environments such as energy, fintech, healthcare, or government
Global product experience, including international telephony, localization, regulatory constraints, and operating across regions
A track record of influencing executives, customers, and sometimes politely skeptical engineers through clarity of thinking
Experience navigating build vs buy vs partner decisions at scale
Leading modernization efforts without losing momentum or morale
Company
Kraken
Kraken is a global cryptocurrency exchange platform that allows users to buy, sell, and trade digital assets securely.
1001-5000 employees
H1B Sponsorship
Kraken has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
David Ripley
CEO
Trevor Rutar, MBA
Chief Executive Officer and Managing Director of Kraken Bank
Recent News
2025-10-07
Crowdfund Insider
2025-10-07
Company data provided by crunchbase