West Pharmaceutical Services · 5 hours ago
Director, Operations
US Indiana Greenfield
Full-time
Onsite
Director/Executive
10+ years expWest Pharmaceutical Services is a company dedicated to improving patient lives through innovative solutions in healthcare. The Director of Operations is responsible for setting the strategy and operational planning of the facility, ensuring safety, quality, and efficiency while managing day-to-day operations and leading the site team to meet customer requirements.
BiotechnologyHealth CareIndustrialManufacturingPackaging ServicesPharmaceutical
Responsibilities
Sets the strategy for the site and directs and leads the site team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible
Ensures products meet the requirements of approved customer agreements, at minimum costs, within quality limits and consistent with FDA, cGMP, ISO and OSHA requirements
Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce costs by using effective management, cost control techniques and Lean Manufacturing
Provides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities
Directs the maintenance of systems and reports to permit appropriate individuals to exercise control over costs, product quality production and efficient utilization of capital resources and personnel
Develops and maintains solid working relationships with the community, government agencies, and customers
Inspires and guides employees toward excellence and continuous improvement
Consistently enforces all site policies, practices, procedures and guidelines
Administers a program for safety, hygiene and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities
Responsible for the daily, weekly, and long-term order processing activities. Manages personnel, maintaining schedules, ensuring that resources are available, and personnel are adequately trained on processing and safety to execute their activities per established procedures
Addresses human resource development opportunities and challenges. Determines staffing needs and organizational structures required to efficiently meet demand plans. Develops subordinates to prepare them for future promotion (building bench strength). Actively participates in hiring the best and works to develop an exceptional workforce
Maximize capital resources. Responsible for cGMPs. Ensure site and equipment are maintained to best possible working condition
Support customer relations efforts by meeting customer standards and delivery dates. Participate in resolving customer problems and reinforce marketing departments customer relations program
Establish methods and means for handling, storage, packaging and delivery of products to prevent damage and deterioration
Identify the training needs and schedule required training of all the employees under direct supervision
Maximize capital resources and assist in maintaining equipment and facilities in proper working condition
Consistently promote the site safety program, lean initiatives, training program and HR policies while holding employees accountable to follow all site policies, practices and procedures while also delivering results
Participate in customer audits, customer complaint investigations, plant tours, etc. as requested or required
As an early member of our newest West site, you will thrive if you can: Bring a positive, can-do attitude every day as we build and grow together. Contribute to ramping up a state-of-the-art manufacturing facility from the ground up. Embrace change and innovation as we launch new operations at record speed. Work hard, stay flexible, and support your teammates to achieve shared goals. Take pride in producing high-quality products that improve patient lives worldwide. Live West’s core values of integrity, teamwork, and accountability in everything you do. Be part of a culture that celebrates learning, problem-solving, and continuous improvement. Show initiative and ownership while helping shape a safe, efficient, and high-performing workplace. Grow your career and skillset in a dynamic, innovative environment where your contributions truly matter. Work independently and take initiative in areas that may not be formally assigned to you. Thrive in ambiguity and see change as an opportunity rather than a challenge. Work in an evolving fast-paced environment where priorities shift, and new opportunities emerge regularly
Qualification
Required
Bachelor's Degree Project Management, Engineering, Science or Business required
Minimum 10 years required
Experience leading highly regulated, GMP manufacturing operations in a similar role
Preferred
Master's Degree preferred
General knowledge of OSHA/EPA/safety regulations, manufacturing, and process automation
Working knowledge of business, warehousing, and distribution systems to effectively manage operations; prefer SAP and MS Office applications
Experience working with ISO9000, FDA and cGMP required
Understanding and experience in use of Lean manufacturing principles
Ability to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation
Ability to write routine reports, correspondence, capital requests, and process documents
Ability to speak effectively before groups and employees in the organization
Ability to establish and maintain good working relationships with all levels in the organization
Manufacturing\Lean Six Sigma Certification-IASSC preferred
Company
West Pharmaceutical Services
West Pharmaceutical Services is a manufacturer of technologically advanced containment and delivery systems for injectable medicines.
5001-10000 employees
H1B Sponsorship
West Pharmaceutical Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (24)
2023 (18)
2022 (26)
2021 (17)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Eric Green
Chairman, President, and CEO
Atul Patel
Vice President, Devices & Delivery Systems
Recent News
2026-01-20
Company data provided by crunchbase